SAP C-C4C14-1811

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A) Maintenance item counter reading
B) Maintenance product measurement reading
C) Maintenance item serial number
D) Maintenance product quantity value

2. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In scoping under the Business Configuration work center
B) In general settings under the administration work center
C) In integration under the business configuration work center
D) In Service and social general settings under the administrator work center

3. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Configuration and User Management
B) Scoping
C) Activity List
D) Fine-Tuning

4. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Create a business role that has access to the work center view and assign it to the business user
B) Copy the access right from a business user who already has access to the work center view
C) Use business scoping to activate the work center containing the view
D) Assign the business user to the organizational structure.

5. Which field do you use when allowing resource planning of service ticket items?

A) Resource relevant
B) Dispatch relevant
C) Scheduling relevant
D) Demand relevant

Solutions: