Oracle 1Z0-1064-26

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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
C) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D) The batch job for recommendations has not been executed.
E) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

2. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The team members don't have the Email Administrator Role provisioned.
B) The team members have not established the e-mail feature on the Offerings page.
C) There are no specific e-mail tasks available.
D) The environment was not provisioned correctly and the service module is missing.

3. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
B) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D) The only Vertical Toolbar that you can enable is the Notifications Toolbar.

4. Which two options are true about reporting on milestones?

A) No standard reports on milestones are provided.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) Administrator-defined milestone data is not included in Analytics.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.

5. Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
B) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
C) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
D) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

Solutions: