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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE |
| Exam Number: | SDM_2002001040 |
| Real Exam Qty: | Not publicly specified |
| Available Languages: | English |
| Certificate Validity Period: | Not publicly specified |
| Exam Duration: | Not publicly specified |
| Related Certifications: | Nokia Service Delivery Management (SDM) Certifications |
| Passing Score: | Not publicly specified |
| Exam Price: | Not publicly specified |
| Exam Format: | Not publicly specified (likely multiple-choice assessment) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Likely online assessment through Nokia learning or certification platform |
| Pre Condition: | No formal prerequisite publicly specified; familiarity with telecom service delivery operations recommended |
| Official Syllabus URL: | https://www.nokia.com/networks/services/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Experience and CARE Practices | - Customer support processes and escalation handling - Service quality and performance measurement |
| Topic 2: Tools and Platforms in SDM | - Monitoring, reporting, and service analytics - Nokia SDM toolchain overview |
| Topic 3: Service Delivery Operations | - End-to-end service lifecycle management - Operational workflows and service assurance processes |
| Topic 4: SDM Overview and CARE Framework | - Introduction to Nokia Service Delivery Management concepts - CARE model principles and objectives in service delivery |
What Candidates Ask About the Nokia SDM_2002001040 Exam
Can you give me an overview of the SDM_2002001040 exam?
The Nokia SDM Certification - CARE exam (code: SDM_2002001040) is the official Nokia exam that leads to the Nokia Certification certification. It sits at the Specialist level of the Nokia certification track. It is also connected with related credentials such as Nokia Service Delivery Management (SDM) Certifications. Passing it proves to employers that your skills have been validated by Nokia itself, which is why the SDM_2002001040 credential keeps showing up in job postings.
How many questions are in the SDM_2002001040 exam, and how long does it take?
The Nokia SDM Certification - CARE exam gives you Not publicly specified to work through Not publicly specified. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.
What score do I need to pass the SDM_2002001040 exam, and how much does it cost?
The passing score for the Nokia SDM Certification - CARE exam is Not publicly specified, and the official registration fee is Not publicly specified. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above Not publicly specified.
Are there any prerequisites for the SDM_2002001040 exam?
According to Nokia, the following applies: No formal prerequisite publicly specified; familiarity with telecom service delivery operations recommended. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.nokia.com/networks/services/ before you register.
Can I try the SDM_2002001040 practice questions before buying?
Yes. Dumpkiller offers a free SDM_2002001040 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Nokia SDM Certification - CARE material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
What happens if I do not pass the SDM_2002001040 exam, and how is my order delivered?
If you take the corresponding SDM_2002001040 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.
What topics are covered in the SDM_2002001040 exam?
The official Nokia SDM Certification - CARE syllabus is organized into 4 main domains. The first three are SDM Overview and CARE Framework, Tools and Platforms in SDM, and Service Delivery Operations. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.
Nokia SDM Certification - CARE Sample Questions:
Question 1
What is a legally secure contract for NSN and a Customer?
A. Terms and conditions documenting the commitments of both parties needs to be written and signed.
B. A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
C. If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
D. A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.
Question 2
What are the four pillars of Care?
A. Customer Relationship, Care Business Management, Operational Management, Financial Management.
B. Customer Relationship, SWS Management, Operational Management, Financial Management.
C. Operational Management, Business Management, Financial Management, HWS Management.
D. Operational Management, SWS Management, HWS Management, Financial Management.
Question 3
Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?
A. NSN must have a letter of intent from the Customer's Legal Department.
B. NSN must have a Contract defined in CDB and a Customer Purchase Order.
C. NSN must have a Customer Purchase Order for the actual Care we are delivering.
D. NSN must have a written, signed Contract and a Customer Purchase Order.
Question 4
What is the basic cost management requirement for a CAPM?
A. Know where to find the best resources.
B. Not to exceed the cost base-line.
C. Know the approval processes.
D. Not to take any risks.
Question 5
Who is responsible for providing comments regarding Care financial deviation to plan?
A. CT Head.
B. Care Program Manager.
C. Project Manager.
D. F&C Controller.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: B |


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