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EXIN EX0-110

EX0-110

Exam Code: EX0-110

Exam Name: Foundation Bridge Exam IT Service Management ISO/IEC 20000

Updated: Sep 12, 2026

Q&A Number: 60 Q&As

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About EXIN EX0-110 Exam dumps / Bootcamp

Certification exams change, and outdated study material can quietly sabotage your score. Dumpkiller keeps its EX0-110 practice questions aligned with the current EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam, with free updates for 365 days through 2026 and beyond.

EXIN EX0-110 Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 (EX0-110)
Exam Number:EX0-110
Exam Format:Multiple-choice, Closed book
Certificate Validity Period:No expiration
Exam Price:Varies by region and exam provider
Real Exam Qty:40
Exam Duration:60 minutes
Passing Score:65%
Related Certifications:ITIL Foundation
EXIN IT Service Management Foundation based on ISO/IEC 20000
Available Languages:English
Recommended Training:EXIN IT Service Management Training
Exam Registration:EXIN Official Website
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or test center-based exam
Pre Condition:Recommended: basic understanding of IT service management or completion of ITIL Foundation or EXIN ITSM Foundation level certification
Official Syllabus URL:https://www.exin.com

EXIN EX0-110 Exam Syllabus Topics:

SectionObjectives
Topic 1: Control Processes- Configuration management
  • 1. Configuration items and CMDB
    • 2. Configuration control and verification
      - Change management
      • 1. Change evaluation and approval
        • 2. Change implementation and review
          Topic 2: Resolution Processes- Incident and service request management
          • 1. Incident lifecycle
            • 2. Service desk function
              - Problem management
              • 1. Known error management
                • 2. Root cause analysis
                  Topic 3: Introduction to IT Service Management- Concepts of IT service management and ISO/IEC 20000
                  • 1. Service lifecycle and value creation
                    • 2. Key terminology and definitions
                      Topic 4: Relationship Processes- Business relationship management
                      • 1. Customer satisfaction management
                        • 2. Stakeholder communication
                          - Supplier management
                          • 1. Supplier performance management
                            • 2. Supplier evaluation and contracts
                              Topic 5: Service Delivery Processes- Availability and capacity management
                              • 1. Capacity planning and optimization
                                • 2. Ensuring service availability
                                  - Service level management
                                  • 1. Monitoring and reporting service performance
                                    • 2. Service Level Agreements (SLA)
                                      Topic 6: Continual Improvement- Service improvement lifecycle
                                      • 1. Identifying improvement opportunities
                                        • 2. Implementing and tracking improvements
                                          Topic 7: Service Management System (SMS)- SMS requirements and scope
                                          • 1. Documentation and governance
                                            • 2. Establishing and maintaining SMS

                                              What Candidates Ask About the EXIN EX0-110 Exam

                                              Can you give me an overview of the EX0-110 exam?

                                              The EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam (code: EX0-110) is the official EXIN exam that leads to the EXIN IT Service Management (ISO/IEC 20000) Foundation Bridge certification. It sits at the Foundation level of the EXIN certification track. It is also connected with related credentials such as EXIN IT Service Management Foundation based on ISO/IEC 20000, ITIL Foundation. Passing it proves to employers that your skills have been validated by EXIN itself, which is why the EX0-110 credential keeps showing up in job postings.

                                              How many questions are in the EX0-110 exam, and how long does it take?

                                              The EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam gives you 60 minutes to work through 40. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

                                              What score do I need to pass the EX0-110 exam, and how much does it cost?

                                              The passing score for the EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam is 65%, and the official registration fee is Varies by region and exam provider. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 65%.

                                              Are there any prerequisites for the EX0-110 exam?

                                              According to EXIN, the following applies: Recommended: basic understanding of IT service management or completion of ITIL Foundation or EXIN ITSM Foundation level certification. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.exin.com before you register.

                                              How do I register for the EX0-110 exam?

                                              You can book your EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam through the official channels below:

                                              Depending on availability in your region, the exam is delivered as Online proctored or test center-based exam.

                                              What official training does EXIN recommend for the EX0-110 exam?

                                              EXIN lists the following training options for EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 candidates:

                                              Official courses build a solid foundation, and pairing them with the 60 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

                                              Can I try the EX0-110 practice questions before buying?

                                              Yes. Dumpkiller offers a free EX0-110 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

                                              What happens if I do not pass the EX0-110 exam, and how is my order delivered?

                                              If you take the corresponding EX0-110 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

                                              What topics are covered in the EX0-110 exam?

                                              The official EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 syllabus is organized into 7 main domains. The first three are Continual Improvement, Resolution Processes, and Relationship Processes. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

                                              EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 Sample Questions:

                                              Question #1
                                              What may define the scope of Service Management in the Service Management plan?

                                              A. The size of the infrastructure
                                              B. The location of the services
                                              C. The number of staff
                                              D. The specific processes undertaken


                                              Question #2
                                              What is the aim of an internal audit?

                                              A. to monitor employee performance
                                              B. to verify whether the defined key performance indicators are actually determined
                                              C. to instruct all employees that quality-related requirements must be observed
                                              D. to ensure and improve one's own quality capability


                                              Question #3
                                              Which of the following is a best practice concerning information security risk assessment?

                                              A. Information security risk assessments should be performed at agreed intervals and be maintained during changes.
                                              B. Information security risk assessments should be carried out by an external auditor to maintain objectivity.
                                              C. Information security risk assessments should be performed as a result of the review of every incident.
                                              D. Information security risk assessments should be performed once a year.


                                              Question #4
                                              What is accreditation in the context of ISO/IEC 20000?

                                              A. the notification of approved testing and certification bodies with the relevant authority for publication
                                              B. the evaluation of test results to verify compliance with requirements plus confirmation by the certification body
                                              C. the determination of measurement results using defined procedures on the basis of documented requirements
                                              D. the official recognition by a third party of organizations involved in testing, inspection and certification


                                              Question #5
                                              When scoping for ISO/IEC 20000, what is it that will be audited for certification?

                                              A. the ITIL processes in scope
                                              B. the Management System in scope
                                              C. the services in scope
                                              D. the sections of the standard in scope


                                              Solutions:

                                              Question #1
                                              Correct Answer: B
                                              Question #2
                                              Correct Answer: D
                                              Question #3
                                              Correct Answer: A
                                              Question #4
                                              Correct Answer: D
                                              Question #5
                                              Correct Answer: B

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