Peoplecert SDA

Preparing for the Peoplecert Service Desk Analyst v9 exam while juggling a full-time job is not easy, and most candidates simply do not have months to spare. Dumpkiller built its SDA practice questions for exactly that situation — 62 focused questions that make every study hour in 2026 count.

Peoplecert SDA Exam Overview:

Peoplecert SDA Exam Syllabus Topics:

Your SDA Exam Questions, Answered

What is the SDA exam all about?

The Peoplecert Service Desk Analyst v9 exam (code: SDA) is the official Peoplecert exam that leads to the Service Desk Analyst (SDA) v9 certification. It sits at the Professional level of the Peoplecert certification track. It is also connected with related credentials such as Service Desk Manager v9 (SDM). Passing it proves to employers that your skills have been validated by Peoplecert itself, which is why the SDA credential keeps showing up in job postings.

How many questions are in the SDA exam, and how long does it take?

The Peoplecert Service Desk Analyst v9 exam gives you 60 minutes to work through 60. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the SDA exam, and how much does it cost?

The passing score for the Peoplecert Service Desk Analyst v9 exam is 65% (39 out of 60), and the official registration fee is US$433.00. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 65% (39 out of 60).

Are there any prerequisites for the SDA exam?

According to Peoplecert, the following applies: No formal prerequisites; recommended for service desk analysts and first-level support operatives. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/SDI-35/service-desk-analyst-sda-v9-2026-4150 before you register.

How do I register for the SDA exam?

You can book your Peoplecert Service Desk Analyst v9 exam through the official channels below:

• PeopleCert Official Registration

Depending on availability in your region, the exam is delivered as Online web-proctored; remotely accessible.

What official training does Peoplecert recommend for the SDA exam?

Peoplecert lists the following training options for Peoplecert Service Desk Analyst v9 candidates:

• SDI Accredited Training Providers

Official courses build a solid foundation, and pairing them with the 62 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the SDA practice questions before buying?

Yes. Dumpkiller offers a free SDA PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Peoplecert Service Desk Analyst v9 material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the SDA exam, and how is my order delivered?

If you take the corresponding SDA exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the SDA exam?

The official Peoplecert Service Desk Analyst v9 syllabus is organized into 5 main domains. The first three are Service Management Practices, Supported Technology and Tools, and Analyst Skills. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Peoplecert Service Desk Analyst v9 Sample Questions:

Question #1
'Creating an environment where all individuals feel welcomed, respected, and able to contribute fully' describes which element of DEIB?

A. Inclusion
B. Diversity
C. Belonging
D. Equity

Question #2
Which of these describe the role of an SDA in an effective team?
1. Collaborate openly and effectively
2. Encourage a safe and supportive workplace
3. Support during onboarding with buddying and skill development
4. Retaining knowledge and information

A. 1, 2 and 3
B. 1, 2 and 4
C. 2, 3 and 4
D. 1, 3 and 4

Question #3
Which of the following statements about why Continual Improvement is important and what it does is INCORRECT?

A. Continual Improvement is important because it enhances service quality, efficiency, and business alignment
B. Continual Improvement is important because it helps align services and practices with changing business needs
C. Continual Improvement does this by continually improving products, services, and practices over time
D. Continual Improvement does this by resolving incidents as quickly as possible when they occur

Question #4
How do SLAs support effective Incident Management?

A. By removing the need for escalation
B. By defining clear response and resolution targets that guide incident handling priorities
C. By focusing only on post-incident reporting
D. By resolving incidents automatically

Question #5
Which of the following is NOT a characteristic of a good service attitude?

A. Treating customers differently based on perceived importance
B. Maintaining a positive attitude
C. Being accountable and responsible for your actions
D. Conveying a willingness to help

Solutions: