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EXIN EX0-100

EX0-100

Exam Code: EX0-100

Exam Name: ITIL foundation certificate in it service management(exin)

Updated: Sep 10, 2026

Q&A Number: 120 Q&As

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About EXIN EX0-100 Exam dumps / Bootcamp

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EXIN EX0-100 Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL Foundation Certificate in IT Service Management (EXIN)
Exam Number:EX0-100
Exam Duration:60 minutes
Related Certifications:ITIL Intermediate
ITIL Expert
ITIL Practitioner
Passing Score:65%
Available Languages:Spanish, German, Chinese, Japanese, French, English
Exam Format:Multiple Choice
Real Exam Qty:40
Certificate Validity Period:No expiration
Exam Price:USD 150
Sample Questions: DOWNLOAD DEMO
Exam Way:Available through EXIN accredited examination providers; delivered as a proctored exam at authorized test centers or via online remote proctoring, depending on the provider.
Pre Condition:No formal prerequisites. Basic familiarity with IT services and business processes is recommended.
Official Syllabus URL:https://www.exin.com/itil-foundation/

EXIN EX0-100 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Operation- Operational processes
  • 1. Incident management
  • 2. Problem management
  • 3. Request fulfillment and access management
Topic 2: Service Design- Design processes
  • 1. Service catalog and service level management
  • 2. Capacity, availability, and continuity management
Topic 3: Service Transition- Change and deployment
  • 1. Change management
  • 2. Release and deployment management
Topic 4: Service Strategy- Strategic management
  • 1. Business relationship management
  • 2. Service value and portfolio concepts
Topic 5: Introduction to IT Service Management- Fundamental concepts
  • 1. Definition and objectives of IT Service Management
  • 2. Business value of IT services
Topic 6: Continual Service Improvement- Improvement activities
  • 1. Measurement and reporting
  • 2. Continual improvement model
Topic 7: ITIL Framework- Core framework concepts
  • 1. Service lifecycle approach
  • 2. ITIL principles and terminology

Your EX0-100 Exam Questions, Answered

What is the EX0-100 exam all about?

The EXIN ITIL foundation certificate in it service management(exin) exam (code: EX0-100) is the official EXIN exam that leads to the EXIN Inc Certification certification. It sits at the Foundation level of the EXIN certification track. It is also connected with related credentials such as ITIL Practitioner, ITIL Intermediate, ITIL Expert. Passing it proves to employers that your skills have been validated by EXIN itself, which is why the EX0-100 credential keeps showing up in job postings.

How many questions are in the EX0-100 exam, and how long does it take?

The EXIN ITIL foundation certificate in it service management(exin) exam gives you 60 minutes to work through 40. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the EX0-100 exam, and how much does it cost?

The passing score for the EXIN ITIL foundation certificate in it service management(exin) exam is 65%, and the official registration fee is USD 150. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 65%.

Are there any prerequisites for the EX0-100 exam?

According to EXIN, the following applies: No formal prerequisites. Basic familiarity with IT services and business processes is recommended.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.exin.com/itil-foundation/ before you register.

Can I try the EX0-100 practice questions before buying?

Yes. Dumpkiller offers a free EX0-100 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your EXIN ITIL foundation certificate in it service management(exin) material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the EX0-100 exam, and how is my order delivered?

If you take the corresponding EX0-100 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the EX0-100 exam?

The official EXIN ITIL foundation certificate in it service management(exin) syllabus is organized into 7 main domains. The first three are Continual Service Improvement, Service Operation, and ITIL Framework. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

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