ISEB BH0-012

Walking into the BH0-012 exam without ever practicing under timed conditions is a risk you do not need to take. The Dumpkiller test engines simulate the real exam environment, letting you rehearse with 166 ISEB The Foundation® ITIL (2012 Onwards) practice questions until the format feels second nature.

ISEB BH0-012 Exam Overview:

ISEB BH0-012 Exam Syllabus Topics:

What Candidates Ask About the ISEB BH0-012 Exam

Can you give me an overview of the BH0-012 exam?

The ISEB The Foundation® ITIL (2012 Onwards) exam (code: BH0-012) is the official ISEB exam that leads to the ITIL Foundation Certificate in IT Service Management (ITIL V3 / 2011 Edition) certification. It sits at the Foundation / Associate level of the ISEB certification track. It is also connected with related credentials such as ITIL Managing Professional, ITIL Strategic Leader, ITIL Intermediate Level Certifications. Passing it proves to employers that your skills have been validated by ISEB itself, which is why the BH0-012 credential keeps showing up in job postings.

How many questions are in the BH0-012 exam, and how long does it take?

The ISEB The Foundation® ITIL (2012 Onwards) exam gives you 60 minutes to work through 40 multiple-choice questions. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the BH0-012 exam, and how much does it cost?

The passing score for the ISEB The Foundation® ITIL (2012 Onwards) exam is 65% (26 out of 40), and the official registration fee is Varies by region (typically ~USD 150–300 equivalent). Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 65% (26 out of 40).

Are there any prerequisites for the BH0-012 exam?

According to ISEB, the following applies: No formal prerequisites required; basic IT knowledge recommended. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-1 before you register.

How do I register for the BH0-012 exam?

You can book your ISEB The Foundation® ITIL (2012 Onwards) exam through the official channels below:

• PeopleCert ITIL Certification Registration

Depending on availability in your region, the exam is delivered as Computer-based or paper-based exam via accredited test centers or online proctoring.

What official training does ISEB recommend for the BH0-012 exam?

ISEB lists the following training options for ISEB The Foundation® ITIL (2012 Onwards) candidates:

• Official ITIL Foundation Training (PeopleCert)

Official courses build a solid foundation, and pairing them with the 166 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the BH0-012 practice questions before buying?

Yes. Dumpkiller offers a free BH0-012 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your ISEB The Foundation® ITIL (2012 Onwards) material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the BH0-012 exam, and how is my order delivered?

If you take the corresponding BH0-012 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the BH0-012 exam?

The official ISEB The Foundation® ITIL (2012 Onwards) syllabus is organized into 6 main domains. The first three are Service Lifecycle Overview, Service Strategy (approx. 11%), and Continual Service Improvement (CSI) (approx. 12%). For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

ISEB The Foundation® ITIL (2012 Onwards) Sample Questions:

Question #1
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

A. 1, 2 and 4 only
B. 2, 3 and 4 only
C. 1, 2 and 3 only
D. 1, 3 and 4 only

Question #2
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A. Project baseline
B. Asset baseline
C. Change baseline
D. Configuration baseline

Question #3
Which one of the following can help determine the level of impact of a problem?

A. Definitive media library (DML)
B. Standard operating procedures (SOP)
C. Configuration management system (CMS)
D. Statement of requirements (SOR)

Question #4
Which of the following is NOT an objective of service transition?

A. To provide training and certification in project management
B. To plan and manage the capacity and resource requirements to manage a release
C. To ensure that a service can be operated, managed and supported
D. To provide quality knowledge and information about services and service assets

Question #5
Which of the following is an enabler of best practice?

A. Academic research
B. Technology
C. Internal experience
D. Standards

Solutions: