Salesforce B2C-Solution-Architect

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Salesforce B2C-Solution-Architect Exam Overview:

Salesforce B2C-Solution-Architect Exam Syllabus Topics:

Your B2C-Solution-Architect Exam Questions, Answered

What is the B2C-Solution-Architect exam all about?

The Salesforce Certified B2C Solution Architect exam (code: B2C-Solution-Architect) is the official Salesforce exam that leads to the Salesforce Certified B2C Solution Architect certification. It sits at the Expert level of the Salesforce certification track. It is also connected with related credentials such as Salesforce Certified B2C Commerce Developer, Salesforce Certified B2C Commerce Architect, Salesforce Certified System Architect. Passing it proves to employers that your skills have been validated by Salesforce itself, which is why the B2C-Solution-Architect credential keeps showing up in job postings.

Are there any prerequisites for the B2C-Solution-Architect exam?

According to Salesforce, the following applies: Recommended: Salesforce Certified B2C Commerce Developer or equivalent hands-on experience with Salesforce B2C Commerce solutions and enterprise architecture design.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://trailhead.salesforce.com/credentials/b2csolutionarchitect before you register.

How do I register for the B2C-Solution-Architect exam?

You can book your Salesforce Certified B2C Solution Architect exam through the official channels below:

• Salesforce Certification Registration

Depending on availability in your region, the exam is delivered as Online proctored exam or test center (Kryterion).

What official training does Salesforce recommend for the B2C-Solution-Architect exam?

Salesforce lists the following training options for Salesforce Certified B2C Solution Architect candidates:

• Salesforce Trailhead B2C Commerce Learning Paths

Official courses build a solid foundation, and pairing them with the 154 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the B2C-Solution-Architect practice questions before buying?

Yes. Dumpkiller offers a free B2C-Solution-Architect PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Salesforce Certified B2C Solution Architect material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the B2C-Solution-Architect exam, and how is my order delivered?

If you take the corresponding B2C-Solution-Architect exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the B2C-Solution-Architect exam?

The official Salesforce Certified B2C Solution Architect syllabus is organized into 6 main domains. The first three are Order Management and Fulfillment, B2C Commerce Architecture, and Data and Customer Experience Architecture. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process' Choose 2 answers

A. Work with stakeholders to create a customer Journey map that improves conversions
B. Run reports on the value of cart Items and time since the last activity
C. Enable customer service to update and complete a cart transaction on behalf of the customer
D. Create an Abandoned Cart journey by brand across all carts

Question 2

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

A. Apply the "Order on Behalf of permission set to Service Cloud users.
B. Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
C. Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
D. Configure agents to use SSO between B2C Commerce and Service Cloud.

Question 3

A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?

A. Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
B. Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.
C. Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.
D. Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.

Question 4

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer
360 Data Manager could help them solve their problem.
How should a Solution Architect describe the role of Customer 360 Data Manager in this context?

A. When Customer 360 Data Manager is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.
B. Customer 360 Data Manager can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.
C. Customer 360 Data Manager can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
D. Customer 360 Data Manager cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

Question 5

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

A. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.
B. CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
C. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.
D. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

Solutions: