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Nortel 920-167 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center RIS.6.0 Application Developer |
| Exam Number: | 920-167 |
| Exam Format: | Multiple Choice |
| Related Certifications: | NCSS (Nortel Certified Support Specialist) - Contact Center RIS.6.0 |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Authorized Nortel testing center (onsite computer-based exam). |
| Pre Condition: | No formal prerequisite exam was publicly specified; experience with Nortel Contact Center RIS.6.0 application development and related technologies was recommended. |
Nortel 920-167 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Administration | - Application security
|
| Topic 2: Contact Center RIS.6.0 Architecture | - System architecture and components
|
| Topic 3: Data Integration | - External system connectivity
|
| Topic 4: Application Development Fundamentals | - Development framework
|
| Topic 5: Testing and Debugging | - Application validation
|
| Topic 6: Communication Control and APIs | - Programming interfaces
|
| Topic 7: Call Processing Applications | - Call flow development
|
| Topic 8: Deployment and Maintenance | - Application deployment
|
Nortel NCSS-Contact Center RIS.6.0 Application Developer: Common Questions From Candidates
What is the Nortel NCSS-Contact Center RIS.6.0 Application Developer certification exam?
The Nortel NCSS-Contact Center RIS.6.0 Application Developer exam (code: 920-167) is the official Nortel exam that leads to the NCSS certification. It sits at the Specialist level of the Nortel certification track. It is also connected with related credentials such as NCSS (Nortel Certified Support Specialist) - Contact Center RIS.6.0. Passing it proves to employers that your skills have been validated by Nortel itself, which is why the 920-167 credential keeps showing up in job postings.
Are there any prerequisites for the 920-167 exam?
According to Nortel, the following applies: No formal prerequisite exam was publicly specified; experience with Nortel Contact Center RIS.6.0 application development and related technologies was recommended.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page before you register.
Can I try the 920-167 practice questions before buying?
Yes. Dumpkiller offers a free 920-167 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Nortel NCSS-Contact Center RIS.6.0 Application Developer material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
What happens if I do not pass the 920-167 exam, and how is my order delivered?
If you take the corresponding 920-167 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.
What topics are covered in the 920-167 exam?
The official Nortel NCSS-Contact Center RIS.6.0 Application Developer syllabus is organized into 8 main domains. The first three are Contact Center RIS.6.0 Architecture, Call Processing Applications, and Testing and Debugging. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.
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