Cisco 500-440

From a free demo to 365 days of free updates and a conditional money-back guarantee, Dumpkiller covers every stage of your Cisco Designing Cisco Unified Contact Center Enterprise preparation. Start with the 88 500-440 practice questions today and make 2026 the year you get certified.

Cisco 500-440 Exam Overview:

Cisco 500-440 Exam Syllabus Topics:

Your 500-440 Exam Questions, Answered

What is the 500-440 exam all about?

The Cisco Designing Cisco Unified Contact Center Enterprise exam (code: 500-440) is the official Cisco exam that leads to the Cisco Unified Contact Center Enterprise Design (Specialist / legacy CCIE Collaboration concentration) certification. It sits at the Professional level of the Cisco certification track. It is also connected with related credentials such as Cisco Certified Network Professional (CCNP) Collaboration, Cisco Certified Specialist - Contact Center Enterprise, CCIE Collaboration. Passing it proves to employers that your skills have been validated by Cisco itself, which is why the 500-440 credential keeps showing up in job postings.

How many questions are in the 500-440 exam, and how long does it take?

The Cisco Designing Cisco Unified Contact Center Enterprise exam gives you 90-120 to work through 50-65 (approximate, varies by exam version). Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the 500-440 exam, and how much does it cost?

The passing score for the Cisco Designing Cisco Unified Contact Center Enterprise exam is Scaled score (commonly Cisco scaled system, e.g., 750/1000; exact value not publicly consistent for legacy exam), and the official registration fee is $300 USD (approximate, varies by region). Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above Scaled score (commonly Cisco scaled system, e.g., 750/1000; exact value not publicly consistent for legacy exam).

Are there any prerequisites for the 500-440 exam?

According to Cisco, the following applies: Recommended: CCNP Collaboration-level knowledge or equivalent experience in Cisco Contact Center solutions. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.cisco.com before you register.

How do I register for the 500-440 exam?

You can book your Cisco Designing Cisco Unified Contact Center Enterprise exam through the official channels below:

• Cisco Certification Portal
• Pearson VUE Cisco Exams

Depending on availability in your region, the exam is delivered as Computer-based exam via Pearson VUE testing centers or online proctoring (depending on Cisco program availability).

What official training does Cisco recommend for the 500-440 exam?

Cisco lists the following training options for Cisco Designing Cisco Unified Contact Center Enterprise candidates:

• Cisco Contact Center Enterprise Training (Cisco Learning Network)
• UCCE Design and Implementation Courses

Official courses build a solid foundation, and pairing them with the 88 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the 500-440 practice questions before buying?

Yes. Dumpkiller offers a free 500-440 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Cisco Designing Cisco Unified Contact Center Enterprise material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the 500-440 exam, and how is my order delivered?

If you take the corresponding 500-440 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the 500-440 exam?

The official Cisco Designing Cisco Unified Contact Center Enterprise syllabus is organized into 6 main domains. The first three are Contact Center Enterprise Architecture, Contact Center Applications, and System Design and Deployment. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Cisco Designing Cisco Unified Contact Center Enterprise Sample Questions:

Question 1

In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains.
Which two requirements must be met for the pair to work properly? (Choose two.)

A. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
B. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
C. All Cisco Finesse clients should connect to the server with IP address.
D. All Cisco Finesse clients should be local to the Cisco Finesse servers.
E. Primary and secondary Cisco Finesse servers should only communicate with IP address.

Question 2

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true?
(Choose three.)

A. The high priority queue for the private network should be granted 90 percent of total available bandwidth.
B. The high priority queue for the private network should be granted 65 percent of total available bandwidth.
C. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
D. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
E. The high priority queue for the private network should be granted 75 percent of total available bandwidth.
F. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

Question 3

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

A. For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.
B. For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.
C. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
D. This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.
E. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
F. The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.

Question 4

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A. basic call control (answer, hold, retrieve, end, and make call)
B. advanced call control (consultation, transfer after consult, conference after consult)
C. ready and login reason codes
D. desktop for third-party ACD
E. phonebooks and workflows
F. agent historical reports

Question 5

A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?

A. 150 RTP streams
B. 120 RTP streams
C. 300 RTP streams
D. 110 RTP streams

Solutions: