Avaya 33820X

Once your order is placed, your 33820X practice questions reach your inbox within a minute — no shipping, no waiting around. Dumpkiller designed the whole Avaya Aura® Call Center Elite & Elite Multichannel Solution Design preparation experience around getting you studying today, with 65 questions ready on any device.

Avaya 33820X Exam Overview:

Avaya 33820X Exam Syllabus Topics:

What Candidates Ask About the Avaya 33820X Exam

Can you give me an overview of the 33820X exam?

The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam (code: 33820X) is the official Avaya exam that leads to the Avaya Certified Solutions Specialist (ACSS) – Avaya Aura Call Center Elite certification. It sits at the Specialist level of the Avaya certification track. It is also connected with related credentials such as ACDS-3382. Passing it proves to employers that your skills have been validated by Avaya itself, which is why the 33820X credential keeps showing up in job postings.

How many questions are in the 33820X exam, and how long does it take?

The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam gives you 90 minutes to work through 60 - 64. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the 33820X exam, and how much does it cost?

The passing score for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam is 68% - 71%, and the official registration fee is $125 USD. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 68% - 71%.

Are there any prerequisites for the 33820X exam?

According to Avaya, the following applies: No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.avaya.com/en/learning/ before you register.

How do I register for the 33820X exam?

You can book your Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam through the official channels below:

• Pearson VUE Registration
• Avaya Learning Portal

Depending on availability in your region, the exam is delivered as Computer-based, online or onsite proctored via Pearson VUE.

What official training does Avaya recommend for the 33820X exam?

Avaya lists the following training options for Avaya Aura® Call Center Elite & Elite Multichannel Solution Design candidates:

• Avaya Aura Call Center Elite & Multichannel Design Course

Official courses build a solid foundation, and pairing them with the 65 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the 33820X practice questions before buying?

Yes. Dumpkiller offers a free 33820X PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Avaya Aura® Call Center Elite & Elite Multichannel Solution Design material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the 33820X exam, and how is my order delivered?

If you take the corresponding 33820X exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the 33820X exam?

The official Avaya Aura® Call Center Elite & Elite Multichannel Solution Design syllabus is organized into 4 main domains. The first three are Avaya Aura Call Center Elite & Elite Multichannel Overview (21-25%), Elite Multichannel Integration & Design (25-30%), and Solution Design Process (21-25%). For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?

A. Expert Agent Selection
B. Best Service Routing
C. Business Advocate
D. Advanced Call Vectoring

Question 2

A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A. Context Store Snap-In
B. Presence Snap-in D)
C. Engagement Designer Snap-In
D. Enhanced Call Control Snap-in

Question 3

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A. Avaya Aura® Session Manager
B. Avaya Aura® Session Border Controller
C. Avaya Aura® Application Enablement Services
D. Avaya Aura® Media Server

Question 4

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A. Shared hardware and shared software
B. Shared hardware and dedicated software
C. Dedicated hardware and dedicated software
D. Dedicated hardware and shared software

Question 5

From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A. By using the benefit of Avaya Aura® Contact Center
B. By using the benefit of Call Center Elite
C. By using the benefit of Avaya Call Management System
D. By using the benefit of Avaya IX'M Workforce Engagement
E. By using the benefit of Avaya Proactive Contact

Solutions: