PDF Version DemoAlong with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. HDI Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, HDI certification QQ0-401 exam (SDI-Service Desk Foundation Qualification) is a very important exam to help you get better progress and to test your IT skills.
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HDI QQ0-401 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Service & Communication | - Professional Interaction Skills
|
| Service Desk Concepts & Role | - Fundamentals of Service Desk Function
|
| Continual Service Improvement | - Improvement Methods
|
| Tools & Technology Support | - Service Desk Platforms
|
| Service Desk Operations | - Operational Processes
|
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