Potential Candidates and Their Abilities

The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:

Manage assets and agreements;
Schedule and dispatch work orders;
Manage inventory and purchasing;
Configure field service applications;
Manage field service mobility.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Step 3: Instructor-Led Training

The official instructor-led-training course is designed to help the students prepare adequately for their exam. It is all you need to gain the skills required for becoming a certified specialist. This type of training is headed and monitored by the professionals or industry experts. The courses are worth your investment as they are extremely informative and helpful.

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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Manage Inventory and Procurement (15-20%)	15-20%	- Configure product inventory and item associations - Handle inventory adjustments and transfers - Process purchase orders and returns - Configure warehouse and inventory settings - Manage inventory levels and stock locations
Manage Field Service Mobile Application (10-15%)	10-15%	- Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization
Manage Work Orders (20-25%)	20-25%	- Handle work order incidents and resolutions - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Create and manage work orders - Process work order inspections and recommendations
Scheduling and Dispatch (20-25%)	20-25%	- Configure map view and route optimization - Configure schedule board and board features - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling
Configure Field Service (20-25%)	20-25%	- Configure work order types and incident types - Set up and configure customer assets - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Set up and configure resource characteristics and skills
Manage Asset and Connected Field Service (5-10%)	5-10%	- Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Implement connected field service scenarios - Process IoT alerts and work order creation

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions:

Question #1
You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity. What should you do?

A. Enable the entity for mobile.
B. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
C. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
D. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.

Question #2
You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym & Fitness company.
You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice survey email address.
Which two actions should you perform? Each answer presents a complete solution. NOTE: Each correct selection is worth one point

A. Add and verify a domain in the Microsoft 365 Admin Center.
B. Add a custom email address in the Microsoft 365 Admin Center.
C. Add and verify a domain in the Microsoft Power Platform Admin Center.
D. Add a custom email address in the Microsoft Power Platform Admin Center.

Question #3
You are implementing the Field Service mobile app for an air conditioning (AC) repair company, A field technician installed an AC unit at a customer location and completed the booking.
The technician now needs to create a follow-up work order in order to schedule the first service on the installed AC unit.
What will happen once the follow-up work order is created?

A. The system will auto-assign the work order to the same technician for a future date.
B. The system will auto-schedule the work order to the same technician to beam work immediately.
C. The work order will be available for scheduling by the dispatcher.
D. The technician will need to manually assign the work order to the dispatcher.

Question #4
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company. You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company' s unique business process.
Which action must you perform?

A. Create the necessary system status values.
B. Create the necessary sub-status values.
C. Edit the existing system status field values.
D. Create the necessary service task values.

Question #5
LitWare has requirements for configuring the Insurance.
You are responsible for setting up the system to manage the insurance
Which three actions should you perform in sequence? lo answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.