Salesforce FS-Con-101

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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A) Automatically schedule unscheduled services to available Resources.
B) Automatically Dispatch Service Appointments using Drip Feed.
C) Automatically change the schedule policy.
D) Automatically change the status to Dispatched of all Service Appointments.

2. Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers

A) Assigned Resource
B) Break Duration
C) Homebase Travel
D) Resource Skill Level

3. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A) Salesforce License
B) Dispatcher License
C) Scheduling License
D) Resource License

4. Time sheet entries can be associated to which two objects? Choose 2 answer

A) Service resource
B) Work order line item
C) assigned resources
D) Work order

5. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A) Return Order
B) Work Order
C) Product Receipt
D) Product Transfer

Solutions: