Guidewire ClaimCenter-Business-Analysts

Guidewire ClaimCenter-Business-Analysts Exam Syllabus Topics:

Reference: https://www.fiesttech.com/course/guidewire-claim-center-business-analyst

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Guidewire ClaimCenter Business Analyst - Mammoth Proctored Sample Questions:

Question #1
Which two best practices should a Business Analyst (BA) follow to be prepared for a Requirements Workshop? (Choose two.)

A. Invite end users with knowledge of related process.
B. Review base product functionality of ClaimCenter for related process.
C. Review notes from Inception Workshop.
D. Ask the Project Manager to set an agenda.
E. Review acceptance criteria.

Question #2
A claim for an auto accident in Tampa, Florida has been reported and recorded in ClaimCenter. The ClaimCenter base product Global Claim Assignment Rule is utilized for automatic assignment to Adjusters regardless of complexity of claims.

What is the likely path of assignment for this claim?

A. The new claim will be assigned to an Adjuster in the Southeastern Auto Adjusters group based on availability in a cyclical fashion.
B. The new claim will be assigned based on weighted workload of each Adjuster in the assigned group to ensure balanced workload across the team.
C. The new claim will initially be assigned to the Supervisor of the Southeastern Auto Adjusters group for investigation and determining next steps.
D. The new claim will be assigned to an appropriate Adjuster in the Midwest Auto Adjusters group with relevant skill set regardless of location.

Question #3
Succeed Insurance requires that a new 'Driver under 18?' field be added to the vehicle incident screen for personal auto claims to indicate whether or not the driver of the vehicle was a minor when the loss occurred.
The field will be set by calculating the driver's age using the date of loss and the driver's date of birth.
There are two validation requirements:
* The field must be set if the 'Date of Birth' field for the driver is not null.
* No payments can be made for collision exposures if the 'Date of Birth' field for the driver of the vehicle is null.
A Business Analyst (BA) documents the validation requirements in the validation tab of the User Story Card
'Adjudicate - Update Maintain Vehicle Incident for Personal Auto Claims' as shown in the exhibit.

What information in the two validation examples is either missing or incorrectly documented? (Choose two.)

A. The first requirement is missing the name of the DV or LV file for the new field, and an error or warning message should be provided.
B. The first requirement does not need a value in the LOB column since the rule condition provides a test for the policy type.
C. The second requirement is missing the name of the DV or LV file where the warning or error message will display when the validation fails.
D. The second requirement is missing a requirement number, and the rule condition should check for a policy type of personal auto.
E. The first requirement includes information on how to set the new 'Driver under 18?' field in the Rules column, which is not needed.

Question #4
An Adjuster at Succeed Insurance increases the reserve on a claim's exposure from $1,000 to $1,500 to account for inflation in repair costs. A week later, a Supervisor reviews the claim and wants to know specifically who made this change, the exact date and time it was made, and what the previous value was.
The Supervisor needs a chronological audit trail of changes to the claim file without navigating through complex financial ledgers.
Which screen in the ClaimCenter user interface should the Supervisor access to find this information?

A. Loss Details > Status
B. Financials > Transactions
C. Notes
D. History

Question #5
To optimize business process workflow, an insurer has spent a great deal of effort on estimating the amount of effort required to complete various types of work... They are also aware that certain situations may require specialized expertise and want to incorporate this in their decision making.
All claims and exposures are entered using only the ClaimCenter new claim wizard. Once entered, the work should be automatically distributed fairly to those properly suited, as determined by the company's knowledge of each worker's skill set.
Which two assignment mechanisms, alone or together, will achieve their goal? (Choose two.)

A. Round-robin
B. User attribute
C. Weighted workload
D. Supervisor assignment
E. FNOL queues

Solutions: