ServiceNow CSA

Failing the ServiceNow Certified System Administrator exam means paying the registration fee all over again. A set of 528 updated CSA practice questions from Dumpkiller costs far less than a retake — a smart investment for 2026 candidates.

ServiceNow CSA Exam Overview:

ServiceNow CSA Exam Syllabus Topics:

ServiceNow Certified System Administrator: Common Questions From Candidates

What is the ServiceNow Certified System Administrator certification exam?

The ServiceNow Certified System Administrator exam (code: CSA) is the official ServiceNow exam that leads to the ServiceNow Certified System Administrator certification. It sits at the Associate level of the ServiceNow certification track. It is also connected with related credentials such as ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist. Passing it proves to employers that your skills have been validated by ServiceNow itself, which is why the CSA credential keeps showing up in job postings.

How many questions are in the CSA exam, and how long does it take?

The ServiceNow Certified System Administrator exam gives you 90 minutes to work through 60. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the CSA exam, and how much does it cost?

The passing score for the ServiceNow Certified System Administrator exam is 70%, and the official registration fee is 300 USD. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 70%.

Are there any prerequisites for the CSA exam?

According to ServiceNow, the following applies: Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform).. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.servicenow.com/services/training-and-certification.html before you register.

How do I register for the CSA exam?

You can book your ServiceNow Certified System Administrator exam through the official channels below:

• ServiceNow Now Learning Certification Portal
• ServiceNow Training and Certification

Depending on availability in your region, the exam is delivered as Online proctored exam via ServiceNow certification system.

What official training does ServiceNow recommend for the CSA exam?

ServiceNow lists the following training options for ServiceNow Certified System Administrator candidates:

• ServiceNow System Administrator (CSA) Course - Now Learning
• ServiceNow Fundamentals Training

Official courses build a solid foundation, and pairing them with the 528 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the CSA practice questions before buying?

Yes. Dumpkiller offers a free CSA PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your ServiceNow Certified System Administrator material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the CSA exam, and how is my order delivered?

If you take the corresponding CSA exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the CSA exam?

The official ServiceNow Certified System Administrator syllabus is organized into 6 main domains. The first three are Service Automation and Configuration, Reporting and Analytics, and Data Management. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

ServiceNow Certified System Administrator Sample Questions:

Question 1

What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

A. Business Information Management
B. Knowledge-Centered Management
C. Information Portal Management
D. Self Service Management
E. Knowledge Management

Question 2

A group is stored in which table?

A. Group[user group]
B. Group[sys_user_group]
C. Group[sys_user_group_profile]
D. Group[sys_user]

Question 3

What needs to be specified, when creating a Business Rule? (Choose four.)

A. Table
B. Condition to evaluate
C. Fields to update
D. UI action
E. Script to run
F. Update set
G. Timing
H. Who can run
I. Application scope

Question 4

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

A. onCellEdit
B. onSave
C. onChange
D. onEdit
E. onSubmit
F. onUpdate
G. onLoad

Question 5

What controls the publishing and retiring process for knowledge articles?

A. Approval Definitions
B. State Lifecycle
C. Workflows
D. Workflow Designer
E. Approval Policies

Solutions: