The Beryl Institute CPXP

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question #1
Which of the following is the BEST example of qualitative data?

A. Percentage of patients over age 50 with diabetes
B. Patient and family advisory focus group comments
C. Average length of hospital stay for patients in April
D. Patient satisfaction discharge summary scores

Question #2
Significant differences between what end-users may desire and what healthcare systems are willing to do based on their expertise and resources is a challenge for design-thinking. What is the BEST strategy below to help bridge the gap and provide balance?

A. Empathy for end-user desires, a clear awareness of current state experiences, and identification of issues that can interfere
B. Review of system budget and resources, identification of solution, implementation, and 6- month check
C. Staff interviews and PDCA cycle implementation
D. Needs assessment based on observational data and interviews, ideation, and prototyping

Question #3
Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?

A. Explain to the committee members that there will be patients (PFAC members) present at the meetings.
B. Create a manual for PFAC members to read in order to understand internal protocols and how committees work.
C. Provide PFAC members with key talking points to guide their involvement with committees.
D. Train and coach PFAC members on committee participation so that they are valuable contributors.

Question #4
When implementing a patient experience cultural transformation following John Kotter ' s 8-Step Change Model, what step comes AFTER creating a sense of urgency?

A. Forming a guiding coalition
B. Creating a strategic vision
C. Removing barriers to change
D. Making change a continuous process

Question #5
Which is the BEST approach to obtaining employee commitment to a new process or initiative designed to improve the patient experience?

A. Have managers monitor and measure the process.
B. Provide incentives to managers for implementation success.
C. Involve staff in the design and development of the process.
D. Explain at the start of implementation why the change is occurring.

Solutions: