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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Prompt Engineering | 20% | - Grounding techniques
|
| Topic 2: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 3: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Topic 4: Governance & Observability | 10% | - AI governance
|
| Topic 5: AI Agents | 35% | - Agent behavior configuration
|
Salesforce Certified Agentforce Specialist Sample Questions:
1. Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?
A) Enable and configure dynamic form for the object.
B) Create a field set for all the fields to be grounded.
C) Configure page layout of the master record type.
2. The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation). Following Salesforce best practices, which type of agent should the Agentforce Specialist create?
A) Service Agent with a Flex prompt template
B) Sales A Agent with a Flex prompt template
C) Custom Agent with a Flex prompt template
3. An Agentforce Specialist wants to ensure their custom agent action performs as expected in conversations. What should the Agentforce Specialist focus on when creating action instructions?
A) Include comprehensive detailed descriptions and perform smoke testing.
B) Write concise agent action instructions and test in Agentforce Builder.
C) Ensure the agent action label matches the utterance's intent.
4. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?
A) Agent
B) Einstein Sales Summaries
C) Einstein Work Summaries
5. A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).
How should the Agentforce Specialist set this up?
A) Create the serving endpoint in Databricks, then configure the model using Model Builder.
B) Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.
C) Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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