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Nortel 920-447 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NNCSE-Contact Center Exam |
| Exam Number: | 920-447 |
| Exam Format: | Multiple Choice |
| Related Certifications: | NNCSE (Nortel Networks Certified Support Engineer) - Contact Center |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Historically delivered through authorized Nortel/Pearson VUE testing centers (onsite). |
| Pre Condition: | No publicly documented prerequisite was identified; the exam was intended for engineers supporting Nortel Contact Center solutions and related NNCSE certification tracks. |
| Official Syllabus URL: | https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12 |
Nortel 920-447 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Support Operations
|
| Installation and Configuration | - Implementation
|
| Contact Center Solution Architecture | - System Architecture
|
| Solution Design and Planning | - Planning
|
| Call Routing and Contact Management | - Routing Features
|
What Candidates Ask About the Nortel 920-447 Exam
Can you give me an overview of the 920-447 exam?
The Nortel Nncse-contact center exam (code: 920-447) is the official Nortel exam that leads to the NCSE certification. It sits at the Professional level of the Nortel certification track. It is also connected with related credentials such as NNCSE (Nortel Networks Certified Support Engineer) - Contact Center. Passing it proves to employers that your skills have been validated by Nortel itself, which is why the 920-447 credential keeps showing up in job postings.
Are there any prerequisites for the 920-447 exam?
According to Nortel, the following applies: No publicly documented prerequisite was identified; the exam was intended for engineers supporting Nortel Contact Center solutions and related NNCSE certification tracks.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12 before you register.
Can I try the 920-447 practice questions before buying?
Yes. Dumpkiller offers a free 920-447 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Nortel Nncse-contact center material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
What happens if I do not pass the 920-447 exam, and how is my order delivered?
If you take the corresponding 920-447 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.
What topics are covered in the 920-447 exam?
The official Nortel Nncse-contact center syllabus is organized into 5 main domains. The first three are Installation and Configuration, Contact Center Solution Architecture, and Maintenance and Troubleshooting. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.
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