PDF Version DemoWalking into the 920-165 exam without ever practicing under timed conditions is a risk you do not need to take. The Dumpkiller test engines simulate the real exam environment, letting you rehearse with 62 Nortel NCDS-Contact Center Ris.6.0 practice questions until the format feels second nature.
Nortel 920-165 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCDS - Contact Center Rls.6.0 Exam |
| Exam Number: | 920-165 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Related Certifications: | Nortel Certified Design Specialist (NCDS) - Contact Center Rls.6.0 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Historically delivered through authorized Nortel testing centers (onsite). |
| Pre Condition: | Recommended knowledge of Nortel Contact Center Rls.6.0 solutions and Communication Server 1000 environments; no publicly documented mandatory prerequisite exam. |
Nortel 920-165 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design | - Design Principles
|
| Contact Center Rls.6.0 Architecture | - Solution Overview
|
| System Integration | - Integration Technologies
|
| Administration and Troubleshooting | - Operational Management
|
| Contact Routing and Applications | - Routing Design
|
Your 920-165 Exam Questions, Answered
What is the 920-165 exam all about?
The Nortel NCDS-Contact Center Ris.6.0 exam (code: 920-165) is the official Nortel exam that leads to the NCDS certification. It sits at the Specialist level of the Nortel certification track. It is also connected with related credentials such as Nortel Certified Design Specialist (NCDS) - Contact Center Rls.6.0. Passing it proves to employers that your skills have been validated by Nortel itself, which is why the 920-165 credential keeps showing up in job postings.
Are there any prerequisites for the 920-165 exam?
According to Nortel, the following applies: Recommended knowledge of Nortel Contact Center Rls.6.0 solutions and Communication Server 1000 environments; no publicly documented mandatory prerequisite exam.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page before you register.
Can I try the 920-165 practice questions before buying?
Yes. Dumpkiller offers a free 920-165 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Nortel NCDS-Contact Center Ris.6.0 material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
What happens if I do not pass the 920-165 exam, and how is my order delivered?
If you take the corresponding 920-165 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.
What topics are covered in the 920-165 exam?
The official Nortel NCDS-Contact Center Ris.6.0 syllabus is organized into 5 main domains. The first three are Contact Center Rls.6.0 Architecture, Administration and Troubleshooting, and Solution Design. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.
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