PDF Version DemoPreparing for the Nortel NNCSS-Symposium Call Center Server Install. and Main exam while juggling a full-time job is not easy, and most candidates simply do not have months to spare. Dumpkiller built its 920-105 practice questions for exactly that situation — 52 focused questions that make every study hour in 2026 count.
Nortel 920-105 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NNCSS Symposium Call Center Server Install and Maintenance |
| Exam Number: | 920-105 |
| Exam Format: | Multiple choice |
| Related Certifications: | Nortel Networks Certification (NNCE / NNCSS Track) |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Typically delivered via Nortel authorized certification/testing partners or legacy proctored exam systems. |
| Pre Condition: | Recommended experience with call center systems, telephony fundamentals, and Nortel Symposium architecture. |
Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - Queue and routing configuration - User and role management - Agent and skillset configuration |
| Topic 2: Installation and Deployment | - Installation procedures for Symposium Call Center Server - Initial system configuration - Hardware and software prerequisites |
| Topic 3: Maintenance and Monitoring | - Performance tuning and optimization - Backup and recovery procedures - System monitoring tools and logs |
| Topic 4: Troubleshooting and Support | - System health verification - Common installation and runtime issues - Error diagnostics and resolution |
| Topic 5: Call Center Server Architecture | - Server roles and system architecture - Call routing and call processing fundamentals - Symposium Call Center components overview |
Your 920-105 Exam Questions, Answered
What is the 920-105 exam all about?
The Nortel NNCSS-Symposium Call Center Server Install. and Main exam (code: 920-105) is the official Nortel exam that leads to the NCSS certification. It sits at the Professional level of the Nortel certification track. It is also connected with related credentials such as Nortel Networks Certification (NNCE / NNCSS Track). Passing it proves to employers that your skills have been validated by Nortel itself, which is why the 920-105 credential keeps showing up in job postings.
Are there any prerequisites for the 920-105 exam?
According to Nortel, the following applies: Recommended experience with call center systems, telephony fundamentals, and Nortel Symposium architecture.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page before you register.
Can I try the 920-105 practice questions before buying?
Yes. Dumpkiller offers a free 920-105 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Nortel NNCSS-Symposium Call Center Server Install. and Main material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
What happens if I do not pass the 920-105 exam, and how is my order delivered?
If you take the corresponding 920-105 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.
What topics are covered in the 920-105 exam?
The official Nortel NNCSS-Symposium Call Center Server Install. and Main syllabus is organized into 5 main domains. The first three are Configuration and Administration, Troubleshooting and Support, and Maintenance and Monitoring. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.
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