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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Value Analysis & Solution Design | 25% | - Build business case and value proposition - Financial metrics: CAPEX, OPEX, ROI, TCO - Quantitative and qualitative value assessment |
| Topic 2: Implementation, Governance & Change Management | 20% | - Project governance and risk mitigation - Benefits realization and measurement - Organizational change and adoption strategy |
| Topic 3: Customer Environment Diagnosis & Stakeholder Management | 20% | - Identify and engage key stakeholders - Assess business context, drivers, and challenges - Customer Conversation Framework |
| Topic 4: Relationship & Outcome Management | 20% | - Deepen customer strategic partnership - Continuous improvement and value expansion - Track and report business outcomes |
| Topic 5: Architectural Approach & Business Architecture Role | 15% | - Enterprise architecture alignment - Role of business architect in customer engagements |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
1. What is the purpose of a gap analysis?
A) Increase the customer's level of awareness about Smart Solution features and value.
B) Define new software that is required for stronger security and threat prevention.
C) Identify specific problems with execution of the customer's network management process.
D) Identify the major capabilities that are needed but are not present today in the operating model.
2. Which option is a governance approach for a project?
A) a job description for network architect
B) an annual strategy planning session
C) a process for approving changes
D) informal surveys
3. Which statement about PEST analysis is true?
A) Economic and social implications are relevant only with the public sector.
B) A PEST analysis often can be related directly to specific findings from the operating process analysis.
C) A PEST analysis allows you to take an independent, outside-in view of factors that impact the customer's situation.
D) Political aspects can be identified easily through surveys.
4. Which statement describes a benefit of using SWOT analysis?
A) It provides a snapshot of the industry forces, competitors, suppliers, and market leaders.
B) It allows you to confirm the status of a customer's specific improvement initiatives.
C) It helps you gain a broader perspective about the customer's strategic situation.
D) It allows the IT organization to show business leaders that they understand service-level impacts on financial results.
5. Which action is a recommended way to capture concerns about benefits?
A) Include a question in the company employee satisfaction survey.
B) Ask people their opinion in a large group meeting.
C) Conduct a focus group with people who are close to the plan and who know the business area.
D) Watch a user who is trying to do her job.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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