Cisco 820-605

How to study the Cisco 820-605: Cisco Customer Success Manager Exam

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Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

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How much Cisco 820-605: Cisco Customer Success Manager Exam Cost

The price of the Cisco 820-605 exam is USD 300, for more information please visit the Cisco Official Website.

Cisco 820-605 Exam Syllabus Topics:

Cisco Customer Success Manager Sample Questions:

Question #1
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A. sustainability
B. credibility
C. business growth
D. cost efficiency
E. risk management

Question #2
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

Question #3
Which type of information should be captured during the first customer engagement?

A. cases escalated to technical support
B. customer's desired outcomes
C. expansion opportunities
D. stakeholder map

Question #4
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

A. Perform a deep analysis of all the sales orders to the past 24 months
B. Engage with the account team to understand the expansion opportunities
C. Build an understanding of your customer's business and market trends and priorities
D. Speak the internal contacts to understand the customer sentiment and outstanding escalations

Question #5
A hospital has invested heavily in new solutions including email, knowledge management, identity management, and a unified communications system. The hospital must identify the critical success factors in deploying and integrating these solutions. What advice should the Customer Success Manager provide?

A. Appoint a single integrator with multidomain expertise to deploy the solutions.
B. Ensure effective overall change management, including end-user impact.
C. Commission a team of internal experts to manage different vendors.
D. Follow industry standards as it relates to each technology domain.

Solutions: