Avaya 74970X

Preparing for the Avaya Oceana® Solution Support exam while juggling a full-time job is not easy, and most candidates simply do not have months to spare. Dumpkiller built its 74970X practice questions for exactly that situation — 68 focused questions that make every study hour in 2026 count.

Avaya 74970X Exam Overview:

Avaya 74970X Exam Syllabus Topics:

What Candidates Ask About the Avaya 74970X Exam

Can you give me an overview of the 74970X exam?

The Avaya Oceana® Solution Support exam (code: 74970X) is the official Avaya exam that leads to the Avaya Oceana® Solution Support certification. It sits at the Professional level of the Avaya certification track. It is also connected with related credentials such as Avaya Oceana Solution Integration, Avaya Oceana Solution Design. Passing it proves to employers that your skills have been validated by Avaya itself, which is why the 74970X credential keeps showing up in job postings.

Are there any prerequisites for the 74970X exam?

According to Avaya, the following applies: Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.avaya-learning.com/ before you register.

How do I register for the 74970X exam?

You can book your Avaya Oceana® Solution Support exam through the official channels below:

• Avaya Learning Portal

Depending on availability in your region, the exam is delivered as Computer-based exam (online proctored or test center, depending on region).

What official training does Avaya recommend for the 74970X exam?

Avaya lists the following training options for Avaya Oceana® Solution Support candidates:

• Avaya official training and certification paths

Official courses build a solid foundation, and pairing them with the 68 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the 74970X practice questions before buying?

Yes. Dumpkiller offers a free 74970X PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Avaya Oceana® Solution Support material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the 74970X exam, and how is my order delivered?

If you take the corresponding 74970X exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the 74970X exam?

The official Avaya Oceana® Solution Support syllabus is organized into 4 main domains. The first three are Avaya Oceana Architecture, Channel and Interaction Management, and Installation and Configuration. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Avaya Oceana® Solution Support Sample Questions:

Question 1

Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A. Caller ID
B. WorkRequestID
C. DNIS Number
D. Contextld

Question 2

Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A. Work Assignment
B. Context Store
C. CSC
D. UCM

Question 3

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A. UCMDataCollector
B. UCMServices
C. UCM-PU
D. CallServerConnector

Question 4

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
B. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
C. ED allows you to deploy both old and new ED workflows In the ED without any problems.
D. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

Question 5

The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A. The AES Switch Link Is down to Communication Manager.
B. Avaya Oceana is not equipped with an Oceana Base license.
C. The AES CTI CSC user and password are Incorrect.
D. The AES is not equipped with a correct AES license.

Solutions: