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Avaya 72201X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Messaging and Unified Communications | - UC application integration concepts - Voicemail and messaging integration |
| Topic 2: System Manager | - System configuration and management - Security and user provisioning |
| Topic 3: Avaya Aura Core Architecture | - System architecture and components overview - Core services and communication flows |
| Topic 4: Troubleshooting and Maintenance | - Fault isolation and diagnostic tools - System monitoring and performance analysis |
| Topic 5: Session Manager | - Integration with enterprise telephony services - SIP routing and session handling |
| Topic 6: Communication Manager | - Call routing and feature configuration - User administration and endpoints |
Avaya Aura® Core Components Support Certified Sample Questions:
1. What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?
A) Problem Clarification
B) Troubleshooting steps taken
C) Cause
D) Problem Statement
E) Details/Findings
F) Knowledge Management
2. What information is associated with System manager alarms? (Choose four.)
A) Event ID
B) Affected Component
C) SIP Domain
D) Severity
E) Service Affecting Y/N
F) Alarm Description
G) Time Stamp
3. What happens if Session Manager cannot find a matching SIP Communication Profile for a user in its SIP registry when that user tries to make a SIP call?
A) The caller receives a busy tone.
B) The call is sent to Communication Manager to check if the number dialed exists in CM's call routing tables.
C) Session Manager attempts to create a new SIP Communication Profile for the user.
D) The call is routed to voicemail to check if the extension is associated with a mailbox.
E) Network Routing Policy (NRP) is consulted for further routing instructions.
4. A customer wants to implement CAC Sharing between the Session Manager (SM) in Main office and Communication Manager located in a branch location. What are the steps involved in implementing CAC Sharing?
A) Configure Network Regions and Shared Bandwidth Management Groups in Communication Manager, enable Shared Bandwidth Management, assign Bandwidth limits to the location, enable Shared Bandwidth Management for Network Region SIP entity in Session Manager.
B) Configure Network Regions and Network Regions Group in Communication Manager, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
C) Configure Network Regions and Shared Bandwidth Management Groups in Communication Manager, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
D) Configure Network Regions and Network Regions Group in Communication Manager, assign Bandwidth limits to the Entity Link, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
E) Configure Network Regions and Network Regions Group in Communication Manager, enable Shared Bandwidth Management, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
5. What is the name of the packet capturing utility embedded in most Linux Servers, including Avaya Aura Communication Manager (CM)?
A) wshark
B) snort
C) cshark
D) pcap
E) tshark
Solutions:
| Question # 1 Answer: A,D,F | Question # 2 Answer: A,D,E,G | Question # 3 Answer: E | Question # 4 Answer: E | Question # 5 Answer: E |


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