PDF Version DemoAlong with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. Microsoft Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, Microsoft certification 70-404 exam (TS: System Center Service Manager 2010, Configuring (available in 2010)) is a very important exam to help you get better progress and to test your IT skills.
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Microsoft 70-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Processes | - Incident management lifecycle - Change management workflows - Problem management processes |
| Topic 2: Integration and Operations | - Integration with System Center components - Data warehouse and reporting - Monitoring and maintenance tasks |
| Topic 3: System Center Service Manager Architecture | - Management packs and configuration model - Service Manager components and architecture overview - Deployment topology and infrastructure planning |
| Topic 4: Configuration and Customization | - Self-service portal customization - Service level management configuration - Workflows and automation rules |
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