PDF Version DemoAlong with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. Cisco Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, Cisco certification 642-164 exam (Unified Communications Contact Center Express.(UCCX)) is a very important exam to help you get better progress and to test your IT skills.
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Cisco 642-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Unified Contact Center Express | 40% | - Software installation and configuration - IP IVR and script development - Integration with Cisco Unified Communications Manager - User and resource provisioning |
| Topic 2: Operate and Maintain UCCX System | 30% | - Troubleshooting tools and procedures - Upgrades, patches, and license management - System monitoring and reporting - Backup and recovery |
| Topic 3: Design Unified Contact Center Express System | 30% | - Licensing and ordering - Capacity planning and sizing - Deployment model selection - Feature requirements analysis |
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