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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Communication Manager Fundamentals | - System architecture and components - Call processing and routing - Administration and configuration basics |
| Integration and Troubleshooting | - Logging and system verification - CM and CMS connectivity setup - Network and system diagnostics |
| Avaya Call Management System (CMS) | - CMS architecture and connectivity - CMS administration and maintenance - ACD reporting and historical data |
| Contact Center Configuration | - Routing policies and call handling - Agent and skill administration - Call distribution strategies (e.g., BSR) |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
Click the Exhibit button.
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
A. There is no network connection to CLAN.
B. CM version is not matching CMS setup.
C. CMS version is misconfigured on the system-parameters features form.
D. CMS version is not configured an the system-parameters features farm,
Question #2
Which Call Center package includes Expert Agent Selection (AES)?]
A. Call Center Basic
B. Call Center Elite
C. Call Center Introductory
D. Call Center Standard
Question #3
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. NET 1Port
B. XVR-300XB port
C. NET MGT Port
D. SER MGT Port
Question #4
Which packet is needed to have skill available instead of hunt groups?
A. Elite with EAS
B. Premium
C. Silver
D. Standard with EAS
Question #5
Far data to be available universally, the "measured Field in CM must be administered to which setting?
A. Measured: survivable
B. Measured: internal
C. Measured: both
D. Measured: external
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: B | Question #3 Correct Answer: D | Question #4 Correct Answer: A | Question #5 Correct Answer: C |
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