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Cisco 500-444

500-444

Exam Code: 500-444

Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting

Updated: Aug 30, 2026

Q&A Number: 58 Q&As

500-444 Free Demo download:

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About Cisco 500-444 Exam dumps / Bootcamp

Everyone studies differently, which is why Dumpkiller offers the 500-444 exam preparation material in three formats: a printable PDF, a desktop test engine, and an online test engine. Whichever you pick, you work through the same 58 practice questions covering the Cisco Contact Center Enterprise Implementation and Troubleshooting syllabus.

Cisco 500-444 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Contact Center Enterprise Implementation and Troubleshooting
Exam Number:500-444
Passing Score:Cisco does not publicly disclose passing scores
Related Certifications:Advanced Unified Contact Center Enterprise Specialization
Exam Duration:90 minutes
Available Languages:English
Exam Format:Scenario-Based Questions, Multiple Choice, Multiple Answer
Exam Price:$300 USD
Real Exam Qty:55-65
Certificate Validity Period:Specialization status follows Cisco Partner Program requirements
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or Pearson VUE test center delivery.
Pre Condition:No formal prerequisite exam. Cisco recommends hands-on experience with Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Contact Center Enterprise, Cisco Finesse, Cisco Unified CVP, and related deployment technologies.
Official Syllabus URL:https://www.cisco.com/site/us/en/learn/training-certifications/exams/cceit.html

Cisco 500-444 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: PCCE Implementation Initialization10%- System Initialization
  • 1. CUIC Integration
  • 2. Integration Wizard
  • 3. PCCE Site Addition
  • 4. Live Data and Finesse Integration
Topic 2: PCCE Implementation Preparation30%- Deployment Planning and Readiness
  • 1. PCCE Deployment and Staging
  • 2. Software Preparation
  • 3. Planning a PCCE Deployment
  • 4. Certificate Administration
Topic 3: Troubleshooting30%- Operational Troubleshooting
  • 1. Flow and Process Review
  • 2. Diagnostic Framework
  • 3. Applied CCE Troubleshooting
  • 4. System Validation and Issue Resolution
Topic 4: PCCE Implementation Configuration30%- Solution Configuration
  • 1. Single Sign-On Configuration
  • 2. Deployment Configuration and Validation
  • 3. Scripting
  • 4. PCCE Dial Plan Personalization

What Candidates Ask About the Cisco 500-444 Exam

Can you give me an overview of the 500-444 exam?

The Cisco Contact Center Enterprise Implementation and Troubleshooting exam (code: 500-444) is the official Cisco exam that leads to the CCEIT certification. It sits at the Advanced level of the Cisco certification track. It is also connected with related credentials such as Advanced Unified Contact Center Enterprise Specialization. Passing it proves to employers that your skills have been validated by Cisco itself, which is why the 500-444 credential keeps showing up in job postings.

How many questions are in the 500-444 exam, and how long does it take?

The Cisco Contact Center Enterprise Implementation and Troubleshooting exam gives you 90 minutes to work through 55-65. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the 500-444 exam, and how much does it cost?

The passing score for the Cisco Contact Center Enterprise Implementation and Troubleshooting exam is Cisco does not publicly disclose passing scores, and the official registration fee is $300 USD. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above Cisco does not publicly disclose passing scores.

Are there any prerequisites for the 500-444 exam?

According to Cisco, the following applies: No formal prerequisite exam. Cisco recommends hands-on experience with Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Contact Center Enterprise, Cisco Finesse, Cisco Unified CVP, and related deployment technologies.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.cisco.com/site/us/en/learn/training-certifications/exams/cceit.html before you register.

Can I try the 500-444 practice questions before buying?

Yes. Dumpkiller offers a free 500-444 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Cisco Contact Center Enterprise Implementation and Troubleshooting material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the 500-444 exam, and how is my order delivered?

If you take the corresponding 500-444 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the 500-444 exam?

The official Cisco Contact Center Enterprise Implementation and Troubleshooting syllabus is organized into 4 main domains. The first three are PCCE Implementation Configuration (30%), Troubleshooting (30%), and PCCE Implementation Preparation (30%). For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions:

Question 1

What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)

A. to issue a CA signed Identity certificates
B. to import the root CA certificate to each component
C. to generate a new Certificate Signing Request (CSR)
D. to provide domain validation certificate
E. to provide validation of certificate requests


Question 2

Which protocol is used between ICM Central Controller and IVR/CUCM PG?

A. OCTI
B. Device Management Protocol (DMP)
C. SIP
D. ccagent


Question 3

Which telephony deployment is between a TDM trunk and a VOIP?

A. CUSP
B. CUBE
C. CUCM
D. Voice gateway (VGW)


Question 4

Which CLI command manages the Java Keystore Certificate in Windows CCE servers?

A. OPENSSL
B. Keytool
C. PROCMON
D. System CLI


Question 5

Which two descriptions apply to UC on UCS Spec Based? (Choose two.)

A. VMware vCenter is required
B. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
C. defined as Configuration Based
D. VMware vSphere is optional
E. defined as Rule Based


Solutions:

Question 1
Answer: A,E
Question 2
Answer: B
Question 3
Answer: D
Question 4
Answer: B
Question 5
Answer: B,E

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