Salesforce Slack-Admn-201

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Salesforce Certified Slack Administrator Sample Questions:

1. Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A) Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
B) Create one workspace, where each product line sold has its own channel.
C) Create workspaces for each department and sub-department in the company.
D) Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.

2. The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A) Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.
B) Build custom apps for all the popular tools that send the alerts to one channel.
C) Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a
#alerts-all channel for the relevant teams to monitor.
D) Send an announcement to the company reminding them to be more responsive when receiving alerts.

3. You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?

A) Your organization is globally distributed and would like to create a channel specific to events occurring at your organization's headquarters location.
B) A cross-functional team would like to explore new ideas for providing customer value on a new product line.
C) A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of role requirements, compensation, and candidate information.
D) A team within your organization has announced that they're kicking off a new project and will need a channel to collaborate.

4. Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?

A) Change the setting for join and leave messages, so they do not show in channels when employees come and go.
B) Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.
C) Change the invitations permission to require Workspace Admins/Owners approval.
D) Change the channel management permission for managing posting permissions in all channels to Everyone.

5. You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.
What visibility setting should you select for this new workspace?
(Select the best answer.)

A) By Request
B) Open
C) Invite Only
D) Hidden

Solutions: