PDF Version DemoAlong with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. WGU Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, WGU certification Operations-Management exam (WGU Operations Management (C215, VDC2)) is a very important exam to help you get better progress and to test your IT skills.
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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Design and Analysis | 20% | - Process Types
|
| Topic 2: Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
| Topic 3: Forecasting and Project Management | 20% | - Project Management
|
| Topic 4: Quality Management Methods | 25% | - Total Quality Management (TQM)
|
| Topic 5: Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which two factors affect a service location decision? Choose 2 answers
A) Warehouse storage
B) Quality-of-life issues
C) Closeness to manufacturing facilities
D) Proximity to customers
2. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
A) Reward employees; motivate staff performance; manage operations planned changes
B) Review and recommend product changes; satisfy customer needs; open communication
C) Enhance competition; understand consumer preferences; maintain communication with operations
D) Baseline for managing quality process; investment in preventative costs; budgeting
3. Which function does marketing play in a just-in-time (JIT) organization?
A) JIT marketing focuses on customer-driven quality.
B) JIT marketing synchronizes product demand with assembly.
C) JIT marketing focuses on producer-driven quality.
D) JIT marketing simplifies inventory flow.
4. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers
A) Project process
B) Batch process
C) Continuous process
D) Line process
5. What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A) Software development
B) Current economic conditions
C) Production capacity
D) Capacity planning
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: D |
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