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Microsoft MS-740

MS-740

Exam Code: MS-740

Exam Name: Troubleshooting Microsoft Teams

Updated: Sep 08, 2026

Q&A Number: 123 Q&As

MS-740 Free Demo download:

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About Microsoft MS-740 Exam dumps / Bootcamp

The MS-740 exam has a reputation for tripping up even experienced professionals. Dumpkiller breaks the Microsoft Troubleshooting Microsoft Teams syllabus down into 123 practice questions with clear explanations, so tricky topics stop feeling intimidating.

Microsoft MS-740 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Troubleshooting Microsoft Teams
Exam Number:MS-740
Related Certifications:Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Exam Price:USD 165 (varies by region)
Exam Duration:120 minutes
Available Languages:French, Korean, Spanish (varies by availability), German, English, Japanese, Chinese (Simplified)
Certificate Validity Period:1 year (renewable via Microsoft certification renewal assessment)
Exam Format:Case studies, Drag and drop, Scenario-based troubleshooting, Multiple response, Multiple choice
Passing Score:700/1000
Real Exam Qty:40-60
Recommended Training:Microsoft Teams Admin and Support Documentation
Microsoft Learn - Troubleshooting Microsoft Teams (MS-740) Learning Path
Exam Registration:Pearson VUE Microsoft Exams Registration
Microsoft Learn Certification Dashboard
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored exam or in-person test center via Pearson VUE
Pre Condition:No mandatory prerequisites. Recommended: experience administering Microsoft Teams, Microsoft 365 services, and basic networking knowledge.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/

Microsoft MS-740 Exam Syllabus Topics:

SectionObjectives
Troubleshoot Teams devices and infrastructure- Teams Rooms and meeting devices
  • 1. Peripheral and hardware failures
    • 2. Device registration and provisioning issues
      - Network and connectivity
      • 1. Firewall and proxy restrictions
        • 2. Bandwidth and QoS issues
          Troubleshoot Teams policies and admin configuration- Voice and conferencing configuration
          • 1. Audio conferencing configuration problems
            • 2. Calling policies and routing issues
              - Messaging and collaboration policies
              • 1. Channel and team permission issues
                • 2. Chat restrictions and compliance settings
                  Troubleshoot Microsoft Teams clients and sign-in issues- Client installation and update issues
                  • 1. Teams desktop client installation failures
                    • 2. Update and version conflicts
                      - Authentication and sign-in troubleshooting
                      • 1. Azure AD sign-in issues
                        • 2. Multi-factor authentication failures
                          Troubleshoot Teams meetings, calls, and voice quality- Meeting join and scheduling issues
                          • 1. Meeting link and access failures
                            • 2. Calendar integration problems
                              - Call quality and media issues
                              • 1. Network-related call degradation
                                • 2. Audio/video distortion and latency

                                  Microsoft Troubleshooting Microsoft Teams: Common Questions From Candidates

                                  What is the Microsoft Troubleshooting Microsoft Teams certification exam?

                                  The Microsoft Troubleshooting Microsoft Teams exam (code: MS-740) is the official Microsoft exam that leads to the Microsoft Certified: Teams Support Engineer Associate certification. It sits at the Professional level of the Microsoft certification track. It is also connected with related credentials such as Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. Passing it proves to employers that your skills have been validated by Microsoft itself, which is why the MS-740 credential keeps showing up in job postings.

                                  How many questions are in the MS-740 exam, and how long does it take?

                                  The Microsoft Troubleshooting Microsoft Teams exam gives you 120 minutes to work through 40-60. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

                                  What score do I need to pass the MS-740 exam, and how much does it cost?

                                  The passing score for the Microsoft Troubleshooting Microsoft Teams exam is 700/1000, and the official registration fee is USD 165 (varies by region). Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 700/1000.

                                  Are there any prerequisites for the MS-740 exam?

                                  According to Microsoft, the following applies: No mandatory prerequisites. Recommended: experience administering Microsoft Teams, Microsoft 365 services, and basic networking knowledge.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/ before you register.

                                  How do I register for the MS-740 exam?

                                  You can book your Microsoft Troubleshooting Microsoft Teams exam through the official channels below:

                                  Depending on availability in your region, the exam is delivered as Online proctored exam or in-person test center via Pearson VUE.

                                  What official training does Microsoft recommend for the MS-740 exam?

                                  Microsoft lists the following training options for Microsoft Troubleshooting Microsoft Teams candidates:

                                  Official courses build a solid foundation, and pairing them with the 123 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

                                  Can I try the MS-740 practice questions before buying?

                                  Yes. Dumpkiller offers a free MS-740 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Microsoft Troubleshooting Microsoft Teams material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

                                  What happens if I do not pass the MS-740 exam, and how is my order delivered?

                                  If you take the corresponding MS-740 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

                                  What topics are covered in the MS-740 exam?

                                  The official Microsoft Troubleshooting Microsoft Teams syllabus is organized into 4 main domains. The first three are Troubleshoot Teams meetings, calls, and voice quality, Troubleshoot Teams policies and admin configuration, and Troubleshoot Teams devices and infrastructure. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

                                  Microsoft Troubleshooting Microsoft Teams Sample Questions:

                                  Question #1
                                  You need to recommend a solution for configuring the the environment to meet the requirements for the
                                  Project NextGenApp channel. Which actions should you recommend? To answer, select the appropriate
                                  options in the answer area. NOTE: Each correct selection is worth one point.


                                  Question #2
                                  You support a Microsoft Teams environment for a company. A member of a private channel reports that when
                                  they try to view files in the Files tab. the following message displays:

                                  You need to recommend a solution to resolve the issue.
                                  Which two recommendations can the member perform to achieve this goal? Each correct answer presents a
                                  complete solution.
                                  NOTE: Each correct selection is worth one point.

                                  A. Create a SharePoint address for the user.
                                  B. Set access permissions for the document library.
                                  C. Unassign and re-assign the user SharePoint license.
                                  D. Remove and re-add the member to the channel.


                                  Question #3
                                  You manage the Microsoft Teams environment for a company.
                                  The company has federation configured only for the human resources (HR) department, and only with
                                  VendorA. User1, who is part of the HR department, cannot communicate with VendorA.
                                  You need to troubleshoot why User1 cannot communicate with VendorA.
                                  What should you do?

                                  A. Ensure that federated access is enabled in the external user communication policy for the user.
                                  B. Ensure the user is added as a guest in the VendorA tenant.
                                  C. Ensure the target domain for VendorA is listed in the Allowed Domains list.
                                  D. Ensure the tenant is enabled for federation.
                                  E. Ensure that federated access is enabled in the external access policy for the user.


                                  Question #4
                                  Users report call delay during Microsoft Teams audio conferences.
                                  You run a network trace from a user's device during an audio conference. You review the following trace
                                  results:

                                  You need to identify the cause of delay.
                                  What is the cause?

                                  A. The source port range for audio is too narrow.
                                  B. The UDP traffic is being limited.
                                  C. The TLS traffic is being limited.
                                  D. The source port for audio is above 50.000.


                                  Question #5
                                  You need to investigate the issues for User1.
                                  What should you conclude? To answer, select the appropriate options in the answer area.
                                  NOTE: Each correct selection is worth one point.


                                  Solutions:

                                  Question #1
                                  Correct Answer: Only visible for members
                                  Question #2
                                  Correct Answer: B,D
                                  Question #3
                                  Correct Answer: E
                                  Question #4
                                  Correct Answer: B
                                  Question #5
                                  Correct Answer: Only visible for members

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