PDF Version DemoPotential Candidates and Their Abilities
The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:
- Manage assets and agreements;
- Schedule and dispatch work orders;
- Manage inventory and purchasing;
- Configure field service applications;
- Manage field service mobility.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Step 3: Instructor-Led Training
The official instructor-led-training course is designed to help the students prepare adequately for their exam. It is all you need to gain the skills required for becoming a certified specialist. This type of training is headed and monitored by the professionals or industry experts. The courses are worth your investment as they are extremely informative and helpful.
Along with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. Microsoft Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, Microsoft certification MB-240 exam (Microsoft Dynamics 365 Field Service Functional Consultant) is a very important exam to help you get better progress and to test your IT skills.
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Handle inventory adjustments and transfers - Process purchase orders and returns - Configure warehouse and inventory settings - Manage inventory levels and stock locations |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization |
| Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Create and manage work orders - Process work order inspections and recommendations |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Configure schedule board and board features - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling |
| Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Set up and configure customer assets - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Set up and configure resource characteristics and skills |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Implement connected field service scenarios - Process IoT alerts and work order creation |
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