CIPS L5M9

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CIPS Operations Management Sample Questions:

1. Which of the following is not an example of Statistical Process Control?

A) Flowchart
B) Check Sheet
C) Scatter Diagram
D) Histogram

2. An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

A) yes- these objectives always guarantee a sale
B) yes- this means the product is superior to that of competitors
C) no- this means a customer will buy from the organisation, but not this particular product
D) no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation

3. Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

A) flexibility
B) dependability
C) cost
D) speed

4. A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X. What is this an example of?

A) run to breakdown
B) preventative maintenance
C) redundancy
D) fail safing

5. An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

A) creating quality standards
B) deciding how to allocate key raw materials among the functional areas
C) scheduling the production of manufactured goods
D) deciding which inventory to carry

Solutions: