EXIN ITILSC-SOA

Certification exams change, and outdated study material can quietly sabotage your score. Dumpkiller keeps its ITILSC-SOA practice questions aligned with the current EXIN ITIL Service Capability Service Offerings and Agreements exam, with free updates for 365 days through 2026 and beyond.

EXIN ITILSC-SOA Exam Overview:

EXIN ITILSC-SOA Exam Syllabus Topics:

Your ITILSC-SOA Exam Questions, Answered

What is the ITILSC-SOA exam all about?

The EXIN ITIL Service Capability Service Offerings and Agreements exam (code: ITILSC-SOA) is the official EXIN exam that leads to the ITIL Intermediate (Capability Stream) - Service Offerings and Agreements certification. It sits at the Intermediate level of the EXIN certification track. It is also connected with related credentials such as ITIL Foundation, ITIL Intermediate Capability Stream, ITIL Service Lifecycle Stream. Passing it proves to employers that your skills have been validated by EXIN itself, which is why the ITILSC-SOA credential keeps showing up in job postings.

How many questions are in the ITILSC-SOA exam, and how long does it take?

The EXIN ITIL Service Capability Service Offerings and Agreements exam gives you 90 minutes to work through 8 scenario-based multiple choice questions (40 marks total). Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

Are there any prerequisites for the ITILSC-SOA exam?

According to EXIN, the following applies: ITIL Foundation certification is required before taking this exam.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page before you register.

How do I register for the ITILSC-SOA exam?

You can book your EXIN ITIL Service Capability Service Offerings and Agreements exam through the official channels below:

• PeopleCert ITIL Certification Registration
• EXIN ITIL Certification Information

Depending on availability in your region, the exam is delivered as Online or onsite proctored exam (depending on accredited training provider).

What official training does EXIN recommend for the ITILSC-SOA exam?

EXIN lists the following training options for EXIN ITIL Service Capability Service Offerings and Agreements candidates:

• Axelos ITIL Official Site
• PeopleCert ITIL Training

Official courses build a solid foundation, and pairing them with the 14 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the ITILSC-SOA practice questions before buying?

Yes. Dumpkiller offers a free ITILSC-SOA PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your EXIN ITIL Service Capability Service Offerings and Agreements material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the ITILSC-SOA exam, and how is my order delivered?

If you take the corresponding ITILSC-SOA exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the ITILSC-SOA exam?

The official EXIN ITIL Service Capability Service Offerings and Agreements syllabus is organized into 6 main domains. The first three are Demand Management, Service Catalogue Management, and Service Portfolio Management. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

EXIN ITIL Service Capability Service Offerings and Agreements Sample Questions:

Question 1

Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?

A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer. Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future. Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.

Question 2

Scenario
An IT services company provides IT services to many customers. The company has grown rapidly over the last three years and has recognized the need to implement service management processes to ensure that they continue to provide services that meet their customer's needs. A service management implementation project was set up a year ago and most processes are now in place including service level management and service catalogue management. In addition a business relationship manager has been allocated.
An opportunity has arisen to engage a new customer, which could lead to a very large contract. Contact has been made with the potential customer and a meeting arranged. This will be the first time that these processes have been used to engage a new customer and the IT service manager wishes to make sure that all concerned are clear of their roles.
Refer to Scenario
Which one of the following options CORRECTLY assigns the responsibilities to the service level manager, service catalogue manager and the business relationship manager?
Responsibilities:

A. Service catalogue manager - 1, 8
Service level manager - 2, 3, 5, 9
Business relationship manager- 4, 6, 7, 10
B. Service catalogue manager - 1, 8, 9
Service level manager - 2, 3, 5, 7, 10
Business relationship manager- 4, 6
C. Service catalogue manager - 1, 7
Service level manager - 3, 4, 6, 8, 10
Business relationship manager- 2, 5, 9
D. Service catalogue manager - 3, 7, 8, 9
Service level manager - 1, 2, 4
Business relationship manager- 5, 6, 10

Solutions: