Peoplecert ITILFNDv5

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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

A) Information and technology
B) Organizations and people
C) Partners and suppliers
D) Value streams and processes

2. Why are Value streams and processes' important in product and service management?

A) They describe supplier agreements and help manage contracts
B) They define organizational hierarchies and reporting lines
C) They show how activities are coordinated to create and deliver value
D) They specify the tools used for service monitoring

3. Which of the following is NOT an activity of digital product and service lifecycle?

A) Discover
B) Agree
C) Acquire
D) Build

4. Which of the following describes a sponsor within a consumer organization?

A) A person or group that has its own functions and authorities
B) A person or group that authorizes a change
C) The role that defines the requirements for a service
D) The role that authorizes the budget for service consumption

5. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A) Take action
B) Where are we now?
C) What is the vision?
D) Where do we want to be?

Solutions: