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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Available Languages: | Japanese, Spanish, Italian, German, French, English, Portuguese, Chinese |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Foundation |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Know the purpose and key terms of 15 ITIL practices | - Service Request Management - Service Level Management - Information Security Management - Supplier Management - Monitoring and Event Management - Service Desk - Release Management - Deployment Management - IT Asset Management - Incident Management - Service Configuration Management - Relationship Management - Change Control - Problem Management - Continual Improvement |
| Understand the purpose and components of the ITIL service value system | - Practices - Guiding Principles - Service Value Chain - Continual Improvement - Governance |
| Understand the key concepts of service management | - Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Understand the activities of the service value chain | - Deliver & Support - Plan - Design & Transition - Improve - Obtain/Build - Engage |
| Understand the four dimensions of service management | - Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Optimize and automate - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Think and work holistically |
EXIN ITIL 4 Foundation: Common Questions From Candidates
What is the EXIN ITIL 4 Foundation certification exam?
The EXIN ITIL 4 Foundation exam (code: ITILFNDv4) is the official EXIN exam that leads to the EXIN ITIL certification. It sits at the Junior level of the EXIN certification track. It is also connected with related credentials such as ITIL 4 Foundation. Passing it proves to employers that your skills have been validated by EXIN itself, which is why the ITILFNDv4 credential keeps showing up in job postings.
How many questions are in the ITILFNDv4 exam, and how long does it take?
The EXIN ITIL 4 Foundation exam gives you 60 minutes to work through 40. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.
Are there any prerequisites for the ITILFNDv4 exam?
According to EXIN, the following applies: None. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.axelos.com/certifications/itil-service-management/itil-4-foundation before you register.
Can I try the ITILFNDv4 practice questions before buying?
Yes. Dumpkiller offers a free ITILFNDv4 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your EXIN ITIL 4 Foundation material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
What happens if I do not pass the ITILFNDv4 exam, and how is my order delivered?
If you take the corresponding ITILFNDv4 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.
What topics are covered in the ITILFNDv4 exam?
The official EXIN ITIL 4 Foundation syllabus is organized into 6 main domains. The first three are Know the purpose and key terms of 15 ITIL practices, Understand the key concepts of service management, and Understand the purpose and components of the ITIL service value system. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.
EXIN ITIL 4 Foundation Sample Questions:
Question 1
What is recommended by the guiding principle 'progress iteratively with feedback'?
A. An improvement initiative that is broken into a number of manageable sections
B. The identification of all interested parts at the start of an improvement initiative
C. An assessment of how all the parts of an organization will affect an improvement initiative
D. A current state assessment that is carried out at the start of an improvement initiative
Question 2
Which is a purpose of the 'service level management' practice?
A. To support the agreed quality of a service by handling all agreed, user-initiated service requests
B. To ensure that the organization's suppliers and their performance are managed appropriately
C. To set clear business-based targets for service levels
D. To establish and nurture the links between the organization and its stakeholders
Question 3
Which of the four dimensions contributes is concerned with service integration and management?
A. Information and technology
B. Organizations and people
C. Partners and suppliers
D. Value streams and processes
Question 4
Which dimension considers the application of artificial intelligence to service management?
A. Information and technology
B. Organizations and people
C. Partners and suppliers
D. Value streams and processes
Question 5
Which practice handles all pre-defined user-initiated service actions?
A. Service level management
B. Service request management
C. Incident management
D. Deployment management
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: B |


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