EXIN ITILFND_V4

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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice makes new services available for use?

A) IT asset management
B) Change enablement
C) Release management
D) Deployment management

2. Which is included in the purpose of the 'deliver and support' value chain activity?

A) Understanding stakeholder needs
B) Understanding the organization's service vision
C) Meeting stakeholder expectations for time to market
D) Providing services to agreed specifications

3. Which is a recommendation of the guiding principle 'think and work holistically'?

A) Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
B) Conduct a review of existing service management practices and decide what to keep and what to discard
C) Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
D) Review service management practices and remove any unnecessary complexity

4. What are the types of asset management?

A) IT asset management and software asset management
B) Operational and technical management
C) IT asset management and technical management
D) Operational management and IT asset management

5. Which gives a user access to a system?

A) Service agreement
B) Service requirement
C) Service provision
D) Service consumption

Solutions: