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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Printing Portfolio Overview | 25% | - HP LaserJet and InkJet product families - Key specifications and technologies - Use cases and target customer segments |
| Customer Needs Analysis & Sales Process | 25% | - Match products to business needs - Identify customer printing requirements - Consultative sales approach |
| Competitive Positioning | 20% | - Comparison with competing solutions - Addressing competitive objections - HP unique selling points |
| Features, Benefits and Value Proposition | 30% | - Security, reliability and sustainability features - Cost-per-page and efficiency advantages - Solutions differentiation and added value |
HP Selling HP Printing Hardware 2020 Sample Questions:
1. A large SMB customer considering an upgrade tells you that the company considers laser printers to be for businesses and inkjet printers to be tor home offices. How should you respond? (Select two.)
A) With HP FutureSmart firmware 3.7 and later, customers can upgrade their existing printers with the latest features.
B) HP LaserJet printers deliver leading laser performance, print-shop-quality color documents, and the best value for color printing.
C) HP PageWide is different from typical home printers because it leverages industrial technology.
D) Businesses of any size can use the stapling and finishing options available on select HP PageWide models.
E) Today's businesses can use HP ScanJet document capture solutions to transform piles of paper into streamlined digital workflows.
2. HP JetAdvantage is a cloud-based print analytics platform that trees up time and maximizes resources. Which additional business (unction does it provide?
A) It monitors deterioration of printers and proactivety schedules maintenance visits.
B) It helps customers understand the risk of overspending when the cost per page increases by a targeted percentage.
C) It encourages customers to trade in their non-supported and non-HP devices for more cost-effective HP devices.
D) It enables customers to track pages and costs by user, application, location, color, and duplex.
3. What is a difference between HP PageWide printers and HP LaserJet printers?
A) HP PageWide printers have lower color costs, faster speeds, and less package waste.
B) HP PageWide printers feature plug-and-play components; HP LaserJets feature customizable components.
C) HP PageWide printers have faster paper feeds at the same cost per page as HP LaserJets.
D) HP PageWide printers produce better image quality on a wider variety of paper grades.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: D | Question # 3 Answer: A |
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