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Salesforce Field-Service-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant Exam |
| Exam Number: | Field-Service-Consultant (FS-Con-101) |
| Exam Format: | Multiple-select, Multiple-choice |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Available Languages: | Japanese, English |
| Passing Score: | 63% |
| Recommended Training: | Implement Salesforce Field Service (FSL201) Salesforce Trailhead Field Service Modules |
| Exam Registration: | Salesforce Certification Registration Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant credentials |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101 |
Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Permissions and Sharing | 5% | - Configure permission sets and sharing rules - Understand territory vs user sharing |
| Managing Scheduling and Optimization | 28% | - Configure scheduling settings and dispatcher console - Manage service appointments and booking lifecycle - Implement scheduling policies and rules - Optimize scheduling and resource allocation |
| Managing Work Orders | 23% | - Use work order line items and milestones - Configure work order processes, parameters and work types - Apply resource preferences and products required - Define relationships between work orders, service appointments and line items |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans |
| Configuring Mobility | 10% | - Distinguish mobile capabilities and settings - Configure Field Service Mobile app - Enable customer sign-off and mobile workflows |
| Managing Assets | 5% | - Maintain and update assets and relationships |
| Managing Resources | 16% | - Configure service territories and members - Set up and manage crews - Determine resource types and lifecycle - Manage skills, skill levels and operating hours - Understand license types and usage |
| Managing Inventory | 8% | - Define price books and inventory models - Manage return orders and inventory transactions |
What Candidates Ask About the Salesforce Field-Service-Consultant Exam
Can you give me an overview of the Field-Service-Consultant exam?
The Salesforce Certified Field Service Consultant exam (code: Field-Service-Consultant) is the official Salesforce exam that leads to the Salesforce Certified Field Service Consultant certification. It sits at the Intermediate / Consultant level of the Salesforce certification track. It is also connected with related credentials such as Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant. Passing it proves to employers that your skills have been validated by Salesforce itself, which is why the Field-Service-Consultant credential keeps showing up in job postings.
How many questions are in the Field-Service-Consultant exam, and how long does it take?
The Salesforce Certified Field Service Consultant exam gives you 105 minutes to work through 60 scored + up to 5 unscored. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.
What score do I need to pass the Field-Service-Consultant exam, and how much does it cost?
The passing score for the Salesforce Certified Field Service Consultant exam is 63%, and the official registration fee is USD 200. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 63%.
Are there any prerequisites for the Field-Service-Consultant exam?
According to Salesforce, the following applies: Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant credentials. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101 before you register.
How do I register for the Field-Service-Consultant exam?
You can book your Salesforce Certified Field Service Consultant exam through the official channels below:
Depending on availability in your region, the exam is delivered as Online proctored or onsite at authorized testing centers.
What official training does Salesforce recommend for the Field-Service-Consultant exam?
Salesforce lists the following training options for Salesforce Certified Field Service Consultant candidates:
Official courses build a solid foundation, and pairing them with the 165 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.
Can I try the Field-Service-Consultant practice questions before buying?
Yes. Dumpkiller offers a free Field-Service-Consultant PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Salesforce Certified Field Service Consultant material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
What happens if I do not pass the Field-Service-Consultant exam, and how is my order delivered?
If you take the corresponding Field-Service-Consultant exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.
What topics are covered in the Field-Service-Consultant exam?
The official Salesforce Certified Field Service Consultant syllabus is organized into 8 main domains. The first three are Managing Scheduling and Optimization (28%), Configuring Maintenance Plans (5%), and Managing Work Orders (23%). For the full domain-by-domain breakdown, see the complete Exam Topics outline above.
Salesforce Certified Field Service Consultant Sample Questions:
Question 1
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?
A. field sets
B. mini page layouts
C. page layouts
D. visual force page
Question 2
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers
A. Select multiple Service Appointments from the list and bulk schedule them.
B. Select a Service Appointment from the list and use the "Schedule" action.
C. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
D. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
E. gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
Question 3
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers
A. Associate work type called site to maintenance plan
B. Auto generate work order with a 14 days generation horizon
C. Associate a required skill call site visits to maintain plans
D. Auto generate work order with 14-day generation time frame
Question 4
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?
A. Mini-Page Layouts
B. Field Sets
C. Page Layouts
D. Visualforce Pages
Question 5
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
A. Create a crew with two technicians
B. Create a two-service crew
C. Create a work rule with two required skills
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B,E | Question 3 Answer: B,D | Question 4 Answer: B | Question 5 Answer: A |


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