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SAP C_BOSUP_90

C_BOSUP_90

Exam Code: C_BOSUP_90

Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects

Updated: Oct 22, 2026

Q&A Number: 80 Q&As

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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Incident Resolution in SAP BusinessObjects- Common issue categories
  • 1. Reporting and scheduling issues
    • 2. Authentication and access issues
      Topic 2: System Administration and Monitoring- Monitoring tools and practices
      • 1. Server and service monitoring
        • 2. User and security administration basics
          Topic 3: SAP BusinessObjects Platform Fundamentals- Architecture and core components
          • 1. System landscape and deployment models
            • 2. BI platform overview
              Topic 4: Incident Management Processes- Support workflow
              • 1. Ticket handling and prioritization
                • 2. Incident lifecycle management
                  Topic 5: Troubleshooting and Root Cause Analysis- Problem resolution techniques
                  • 1. Log analysis and diagnostics
                    • 2. Performance issue identification

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1
                      What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

                      A. The RFC destination SAPOSS should be set up.
                      B. Data Collectors should be stopped.
                      C. A working network connection.
                      D. Profile parameters should be left at default values.


                      Question #2
                      What are benefits of SAP Notes to the installed base? (Choose two)

                      A. They allow customers to find solutions for their own product issues.
                      B. SAP Notes inform customers about corporate strategy.
                      C. One SAP Note can cover multiple technical issues.
                      D. They allow support consultants to quickly provide solutions for problems which have already been solved before.


                      Question #3
                      Assume your SAP Note Search yielded a very large number of results.
                      How can you narrow down the search? (Choose two)

                      A. Use the customer Id.
                      B. Use wild cards.
                      C. Increase the numbers of search terms.
                      D. Use the search filter.


                      Question #4
                      In which of the following situations would it be advisable to email the client rather than use the phone?

                      A. If you need to communicate a precise list of sequential actions to be followed by the client.
                      B. If the case has not been updated for several days and you have no concrete next steps.
                      C. If the client has multiple open issues.
                      D. If you do not fully understand the client issue.


                      Question #5
                      What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

                      A. Support will come on site to apply the recommendation.
                      B. Nothing, the recommendation will be implemented automatically.
                      C. The customer should implement the recommendation within the report.
                      D. When notified, the partner support organization should contact the customer.


                      Solutions:

                      Question #1
                      Correct Answer: A,C
                      Question #2
                      Correct Answer: A,D
                      Question #3
                      Correct Answer: C,D
                      Question #4
                      Correct Answer: A
                      Question #5
                      Correct Answer: C,D

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