Along with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. SAP Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, SAP certification C_BOSUP_90 exam (SAP Certified Support Associate - Incident Management with SAP BusinessObjects) is a very important exam to help you get better progress and to test your IT skills.
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 2: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 3: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 4: Incident Management Processes | - Support workflow
|
| Topic 5: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question #1
What are the technical requirements for SAP EarlyWatch Alert? (Choose two)
A. The RFC destination SAPOSS should be set up.
B. Data Collectors should be stopped.
C. A working network connection.
D. Profile parameters should be left at default values.
Question #2
What are benefits of SAP Notes to the installed base? (Choose two)
A. They allow customers to find solutions for their own product issues.
B. SAP Notes inform customers about corporate strategy.
C. One SAP Note can cover multiple technical issues.
D. They allow support consultants to quickly provide solutions for problems which have already been solved before.
Question #3
Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)
A. Use the customer Id.
B. Use wild cards.
C. Increase the numbers of search terms.
D. Use the search filter.
Question #4
In which of the following situations would it be advisable to email the client rather than use the phone?
A. If you need to communicate a precise list of sequential actions to be followed by the client.
B. If the case has not been updated for several days and you have no concrete next steps.
C. If the client has multiple open issues.
D. If you do not fully understand the client issue.
Question #5
What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)
A. Support will come on site to apply the recommendation.
B. Nothing, the recommendation will be implemented automatically.
C. The customer should implement the recommendation within the report.
D. When notified, the partner support organization should contact the customer.
Solutions:
| Question #1 Correct Answer: A,C | Question #2 Correct Answer: A,D | Question #3 Correct Answer: C,D | Question #4 Correct Answer: A | Question #5 Correct Answer: C,D |


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