CA CAT-180

Not sure whether Dumpkiller is right for you? Download the free CAT-180 demo and review a sample of our 40 CA Service Desk Manager r12 Professional practice questions before you spend a cent.

CA CAT-180 Exam Overview:

CA CAT-180 Exam Syllabus Topics:

What Candidates Ask About the CA CAT-180 Exam

Can you give me an overview of the CAT-180 exam?

The CA Service Desk Manager r12 Professional exam (code: CAT-180) is the official CA exam that leads to the CA Service Desk Manager r12 Professional certification. It sits at the Professional level of the CA certification track. It is also connected with related credentials such as CA Service Desk Manager r12 Associate, ITIL Foundation (related ITSM knowledge area). Passing it proves to employers that your skills have been validated by CA itself, which is why the CAT-180 credential keeps showing up in job postings.

Are there any prerequisites for the CAT-180 exam?

According to CA, the following applies: No strict prerequisite is officially defined; prior experience with IT Service Management (ITSM) tools and concepts is recommended.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page before you register.

What official training does CA recommend for the CAT-180 exam?

CA lists the following training options for CA Service Desk Manager r12 Professional candidates:

• CA Service Desk Manager r12 Official Training (Broadcom Education Services)

Official courses build a solid foundation, and pairing them with the 40 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the CAT-180 practice questions before buying?

Yes. Dumpkiller offers a free CAT-180 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your CA Service Desk Manager r12 Professional material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the CAT-180 exam, and how is my order delivered?

If you take the corresponding CAT-180 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the CAT-180 exam?

The official CA Service Desk Manager r12 Professional syllabus is organized into 5 main domains. The first three are Incident Management, CA Service Desk Manager Configuration, and Change and Problem Management. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.