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Salesforce Certified Business Analyst Sample Questions:
1. Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?
A) The Candidate object has Edit access.
B) The Candidate Status field can be updated.
C) The acceptance criteria has been approved.
2. A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
A) Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
B) Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
C) Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
3. The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
A) I want <xyz>, so that <xyz>, for a <xyz>
B) I want <xyz>, as a <xyz>, so that <xyz>
C) As a <xyz>, I want <xyz>, so that <xyz>
4. The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?
A) Recommend additional training resources.
B) Confirm that best practices are being followed.
C) Ask for specific examples to review.
5. The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?
A) Valuable
B) Small
C) Negotiable
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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