Nortel 920-316

Failing the Nortel SCCS/Express/TAPI/Web Client/Agent exam means paying the registration fee all over again. A set of 69 updated 920-316 practice questions from Dumpkiller costs far less than a retake — a smart investment for 2026 candidates.

Nortel 920-316 Exam Overview:

Nortel 920-316 Exam Syllabus Topics:

Your 920-316 Exam Questions, Answered

What is the 920-316 exam all about?

The Nortel SCCS/Express/TAPI/Web Client/Agent exam (code: 920-316) is the official Nortel exam that leads to the NCSS / NNCDS (Nortel Certified Support Specialist / Nortel Certified Design Specialist) certification. It sits at the Specialist level of the Nortel certification track. It is also connected with related credentials such as Nortel Certified Support Specialist (NCSS), Nortel Certified Design Specialist (NNCDS). Passing it proves to employers that your skills have been validated by Nortel itself, which is why the 920-316 credential keeps showing up in job postings.

How many questions are in the 920-316 exam, and how long does it take?

The Nortel SCCS/Express/TAPI/Web Client/Agent exam gives you 90 minutes to work through 68-77. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the 920-316 exam, and how much does it cost?

The passing score for the Nortel SCCS/Express/TAPI/Web Client/Agent exam is Approx 70-75%, and the official registration fee is Retired, original ~$125-$150 USD. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above Approx 70-75%.

Are there any prerequisites for the 920-316 exam?

According to Nortel, the following applies: None required; basic knowledge of Nortel Contact Center recommended. Certification policies do change from time to time, so confirm the latest requirements on the official exam page before you register.

How do I register for the 920-316 exam?

You can book your Nortel SCCS/Express/TAPI/Web Client/Agent exam through the official channels below:

• Prometric

Depending on availability in your region, the exam is delivered as Proctored via Prometric (retired).

What official training does Nortel recommend for the 920-316 exam?

Nortel lists the following training options for Nortel SCCS/Express/TAPI/Web Client/Agent candidates:

• Nortel Official Training Materials

Official courses build a solid foundation, and pairing them with the 69 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the 920-316 practice questions before buying?

Yes. Dumpkiller offers a free 920-316 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Nortel SCCS/Express/TAPI/Web Client/Agent material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the 920-316 exam, and how is my order delivered?

If you take the corresponding 920-316 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the 920-316 exam?

The official Nortel SCCS/Express/TAPI/Web Client/Agent syllabus is organized into 4 main domains. The first three are Maintenance, Troubleshooting & Administration (20%), Web Client & Agent Interface (30%), and TAPI Integration & Configuration (25%). For the full domain-by-domain breakdown, see the complete Exam Topics outline above.