PDF Version DemoAlong with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. Avaya Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, Avaya certification 3302 exam (Avaya Contact Center Control Manager Implementation and Maintenance Exam) is a very important exam to help you get better progress and to test your IT skills.
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Deployment | - System installation procedures
|
| Topic 2: Administration and Configuration | - System configuration management
|
| Topic 3: Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
| Topic 4: Maintenance and Troubleshooting | - Upgrade and patch management
|
| Topic 5: Security and Compliance | - Security configuration
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?
A) Active Directory Logins
B) Dial Plan Range
C) ACCCM Supervisor, Administrator and users
D) ACCCM Location(s), CM and the Organization Chart
2. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?
A) 6.2_lic.xml
B) license.xml
C) acccm_6.2.lic
D) license.lic
3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?
A) Microsoft Silverlight3.0
B) Microsoft MVC
C) .NETFramework4.0
D) SQLServer2008 R2Express
4. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?
A) Communication Manager Extensions Management
B) Multi tenancy Management
C) Call Flow Management
D) IVK Sell Service
5. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)
A) Provisioning Service
B) Functional Service
C) Importer Service
D) Active Directory Synchronization Service
E) Sync Service
F) Licensing Service
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A,E,F |
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