Oracle 1z1-325

Once your order is placed, your 1z1-325 practice questions reach your inbox within a minute — no shipping, no waiting around. Dumpkiller designed the whole Oracle RightNow Cloud Service 2016 Implementation Essentials preparation experience around getting you studying today, with 87 questions ready on any device.

Oracle 1z1-325 Exam Overview:

Oracle 1z1-325 Exam Syllabus Topics:

What Candidates Ask About the Oracle 1z1-325 Exam

Can you give me an overview of the 1z1-325 exam?

The Oracle RightNow Cloud Service 2016 Implementation Essentials exam (code: 1z1-325) is the official Oracle exam that leads to the Oracle RightNow Cloud Service 2016 Implementation Essentials certification. It sits at the Professional level of the Oracle certification track. It is also connected with related credentials such as Oracle RightNow Cloud Service, Oracle CX Service Cloud. Passing it proves to employers that your skills have been validated by Oracle itself, which is why the 1z1-325 credential keeps showing up in job postings.

How many questions are in the 1z1-325 exam, and how long does it take?

The Oracle RightNow Cloud Service 2016 Implementation Essentials exam gives you 120 minutes to work through 55-70. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the 1z1-325 exam, and how much does it cost?

The passing score for the Oracle RightNow Cloud Service 2016 Implementation Essentials exam is 64%, and the official registration fee is USD 245. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 64%.

Are there any prerequisites for the 1z1-325 exam?

According to Oracle, the following applies: Recommended familiarity with Oracle Service Cloud / RightNow Cloud Service platform and basic CRM concepts. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://education.oracle.com before you register.

How do I register for the 1z1-325 exam?

You can book your Oracle RightNow Cloud Service 2016 Implementation Essentials exam through the official channels below:

• Oracle Certification Registration

Depending on availability in your region, the exam is delivered as Proctored online or authorized testing center.

What official training does Oracle recommend for the 1z1-325 exam?

Oracle lists the following training options for Oracle RightNow Cloud Service 2016 Implementation Essentials candidates:

• Oracle University Training Courses

Official courses build a solid foundation, and pairing them with the 87 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the 1z1-325 practice questions before buying?

Yes. Dumpkiller offers a free 1z1-325 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Oracle RightNow Cloud Service 2016 Implementation Essentials material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the 1z1-325 exam, and how is my order delivered?

If you take the corresponding 1z1-325 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the 1z1-325 exam?

The official Oracle RightNow Cloud Service 2016 Implementation Essentials syllabus is organized into 7 main domains. The first three are Oracle RightNow Cloud Service Fundamentals, Customer Portal and Experience Interface, and Reporting and Analytics. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Oracle RightNow Cloud Service 2016 Implementation Essentials Sample Questions:

Question #1
An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)

A. File Menu/Options
B. Navigation Pane/Quick Search
C. Configuration/Application Appearance
D. Tools Menu/Quick Search
E. File Menu/Links

Question #2
You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesmen update records in this Custom Object from the agent desktop.
What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)

A. Contacts Tab: Select the Edit check box for Sales.
B. Add a custom report display Custom Object details.
C. Custom Objects Tab: Select the Update check box for Package Name "CO" and Object Name
"Salesman".
D. Sales Tab: Select the Edit check box for Opportunities.
E. Add a workspace for the Salesman Custom Object.
F. Update the workspace for Opportunities.
G. Custom Objects Tab: Select the Read check box for Package Name "CO" and Object Name "Salesman".

Question #3
Select two true statements about chat. (Choose two.)

A. To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.
B. A guided assistance control is not available in a custom chat workspace.
C. Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
D. If the transfer option is enabled, a chat can be transferred to a queue or another agent.
E. Variables cannot be used.

Question #4
You want to implement a privileged list of answers on the customer portal but answers with the Access Level you have created are showing up for all customers.

What change can you make with the Answer Access Level shown to make it function correctly?

A. The access level being created should not have the "Visible" check box selected.
B. Only the label of the access level needs to be inserted and then saved.
C. There are too many access levels. One of those needs to be removed.
D. Nothing is wrong with the configuration set on the picture, so no changes are needed.

Question #5
Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)

A. Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
B. Move the VIP queue to the top of the queue list.
C. Add the VIP queue to the profile of the agents that are taking chats.
D. Create a rule to set an SLA.
E. Set the Pull Policy to manual.
F. Create chat rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.

Solutions: