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Oracle 1Z0-1064-20

1Z0-1064-20

Exam Code: 1Z0-1064-20

Exam Name: Oracle B2B Service 2020 Implementation Essentials

Updated: Sep 13, 2026

Q&A Number: 78 Q&As

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About Oracle 1Z0-1064-20 Exam dumps / Bootcamp

Walking into the 1Z0-1064-20 exam without ever practicing under timed conditions is a risk you do not need to take. The Dumpkiller test engines simulate the real exam environment, letting you rehearse with 78 Oracle B2B Service 2020 Implementation Essentials practice questions until the format feels second nature.

Oracle 1Z0-1064-20 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle B2B Service 2020 Implementation Essentials
Exam Number:1Z0-1064-20
Real Exam Qty:55-65
Passing Score:65-70%
Available Languages:English
Exam Price:$245 USD
Related Certifications:Oracle CX Service
Oracle Service Cloud
Exam Duration:90 minutes
Exam Format:Multiple Choice, Multiple Select, Scenario-based Questions
Certificate Validity Period:2 years
Recommended Training:Oracle University Training - B2B Service 2020
Exam Registration:Pearson VUE Oracle Exams
Oracle Certification Portal
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored (Pearson VUE) or authorized test center
Pre Condition:No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended.
Official Syllabus URL:https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

Oracle 1Z0-1064-20 Exam Syllabus Topics:

SectionObjectives
Integrations and Data Management- Integration with external systems
- Data import/export and migration tools
Knowledge Management- Knowledge base configuration and usage
- Search and content delivery
Security and Access Control- Roles, permissions, and profiles
- Data access and visibility rules
Oracle B2B Service Overview- Core components and capabilities
- Architecture and key concepts of Oracle B2B Service
Application Configuration- Workspace and UI configuration
- Business rules and process automation
Reporting and Analytics- Performance and service metrics
- Standard reports and dashboards
Service Request Management- Service request lifecycle
- Queues, assignment, and routing

What Candidates Ask About the Oracle 1Z0-1064-20 Exam

Can you give me an overview of the 1Z0-1064-20 exam?

The Oracle B2B Service 2020 Implementation Essentials exam (code: 1Z0-1064-20) is the official Oracle exam that leads to the Oracle B2B Service 2020 Implementation Essentials certification. It sits at the Professional level of the Oracle certification track. It is also connected with related credentials such as Oracle Service Cloud, Oracle CX Service. Passing it proves to employers that your skills have been validated by Oracle itself, which is why the 1Z0-1064-20 credential keeps showing up in job postings.

How many questions are in the 1Z0-1064-20 exam, and how long does it take?

The Oracle B2B Service 2020 Implementation Essentials exam gives you 90 minutes to work through 55-65. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Dumpkiller test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

What score do I need to pass the 1Z0-1064-20 exam, and how much does it cost?

The passing score for the Oracle B2B Service 2020 Implementation Essentials exam is 65-70%, and the official registration fee is $245 USD. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Dumpkiller practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 65-70%.

Are there any prerequisites for the 1Z0-1064-20 exam?

According to Oracle, the following applies: No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended.. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 before you register.

How do I register for the 1Z0-1064-20 exam?

You can book your Oracle B2B Service 2020 Implementation Essentials exam through the official channels below:

Depending on availability in your region, the exam is delivered as Online proctored (Pearson VUE) or authorized test center.

What official training does Oracle recommend for the 1Z0-1064-20 exam?

Oracle lists the following training options for Oracle B2B Service 2020 Implementation Essentials candidates:

Official courses build a solid foundation, and pairing them with the 78 practice questions from Dumpkiller shows you how ready you really are before you spend money on the exam itself.

Can I try the 1Z0-1064-20 practice questions before buying?

Yes. Dumpkiller offers a free 1Z0-1064-20 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Oracle B2B Service 2020 Implementation Essentials material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

What happens if I do not pass the 1Z0-1064-20 exam, and how is my order delivered?

If you take the corresponding 1Z0-1064-20 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

What topics are covered in the 1Z0-1064-20 exam?

The official Oracle B2B Service 2020 Implementation Essentials syllabus is organized into 7 main domains. The first three are Oracle B2B Service Overview, Integrations and Data Management, and Security and Access Control. For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Oracle B2B Service 2020 Implementation Essentials Sample Questions:

Question #1
Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.


Question #2
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default communication preferences
B. Service request links
C. Default chat channel preferences
D. Knowledge management language locales
E. Default timezone
F. Knowledge management article links
G. Default notification preferences
H. Product and category filtering


Question #3
What is the main function of the Data Security Policies?

A. defines the actions a particular user can do
B. defines the data a particular user can see and/or modify
C. defines the privileges and roles a particular user can have
D. defines the views the application can access
E. defines the views or functionalities the user can access


Question #4
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. moving the application to Staging and subsequently to Production status
B. nothing (DCS applications are always available to all users.)
C. a single "publish" action to complete the task
D. system administrator approval


Question #5
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to forward a service request.
B. They allow a user to copy a service request.
C. They have default values.
D. They can be assigned to a custom action script.
E. They allow a user to escalate a service request.
F. They can all be modified.


Solutions:

Question #1
Correct Answer: A,B,D
Question #2
Correct Answer: B,D,F,H
Question #3
Correct Answer: E
Question #4
Correct Answer: A,B
Question #5
Correct Answer: A,C,E,F

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