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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
A) Standard report with Replacement Value variable
B) Custom report with Predefined List variable
C) Standard report with User Defined List variable
D) Custom report with AdHoc Value variable
2. Which two statements are true about Connect Web Services? (Choose two.)
A) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
B) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
C) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
D) Connect Web Services should only be used for read-only data.
3. In Knowledge Advanced, which section displays the lock status?
A) Analytics
B) Properties
C) Reports
D) Overview
4. Which action can be performed on published reports?
A) activate run-time selectable filters
B) modify report permissions
C) enable drill-down links for report levels
D) add page breaks
5. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
A) Add Synonyms
B) Edit Concept
C) Add to Existing Concept
D) Add aConcept
E) Copy a Concept
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B,C,D |
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